Clin Svc Rep Supervisor

University Of Florida

Job Location:

Gainesville, FL - USA

Hourly Salary: $ 22 - 27

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Classification Title:	Clin Svc Rep Supervisor
Classification Minimum Requirements:	High school diploma or equivalent and six years of medical office experience that includes knowledge of CPT and ICD-10 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.
Job Description:	The Opportunity The Clinical Service Representative Supervisor serves as support to the Clinical Service Representative Manager. It handles patient information and provides specific clinical support which may include patient phone calls scheduling appointments scheduling ancillary tests assisting with referrals and coordinating patient care with our SHCC departments. The role also assists clinical staff with assessing patient information shares expertise and provides support to team members and assists other department personnel as necessary. The key responsibilities of the position include the following: Administrative Support: Collaborates with the Clinical Service Manager in managing team schedules and processes. May participate in making changes to provider templates. Addresses and resolves escalated patient issues. Monitors daily DAR schedules and communicates scheduling errors and changes to the Manager and the Associate Director of Clinical Operations. Identifies opportunities for system and workflow enhancements to boost team efficiency. Attend department meetings with the Clinical Service Representative Manager at SHCC. Patient Care Support: Handles incoming calls from both patients and internal staff. Schedules patient appointments and gathers essential information needed to create an SHCC EHR account. Collaborates with other sub-specialties and SHCC departments when necessary for patient account creation and scheduling. Support Staff Team Support: Proposes process improvements for team members and serves as their knowledge resource. Shares expertise and offers assistance to team members. Aids in training and setting up EHR profiles for new team members. Acts as backup support to ensure adequate clinic coverage. Monitors the CISCO system to ensure the delivery of patient care and assists the Clinical Service Representative Manager with the SHCC phone tree and prompts Typical Schedule: Monday through Friday 8:00am to 5:00pm; 40 hours/week Occasional Sundays as needed (12p-4p) Hours and days may vary according to the need of the SHCC About the Student Health Care Center (SHCC) The mission of the SHCC is to help every student achieve optimal health in pursuing personal and academic success. Our vision is to be the preferred healthcare provider for University of Florida students as a nationally recognized leader in the collegiate health specialty. The SHCC is fully accredited by the AAAHC and is located in a state-of-the-art WELL-certified building on UFs campus. Medical services offered at the SHCC include primary care sports medicine urgent care gynecology psychiatry allergy/immunization clinic and travel medicine. Radiology pharmacy lab and physical therapy are also on site. Learn more about SHCC here the University of Florida UF is one of the nations top universities and a dynamic and rewarding place to work. UF is in Gainesville one of Floridas most livable cities. Known for its natural attractions (wetlands forests springs wildlife) and cultural offerings (music theater visual arts and historic districts) the area also is gaining a reputation as a thriving hub for high-tech start-ups as well as invention and research collaborations. We are excited about whats happening here and know you will want to be a part of it. The City of Gainesville The Guide to Greater Gainesville shares all that you need to learn about the Heart of Florida including neighborhood and city information schools and zoning culture and leisure sports and fitness healthcare and much more. Learn more at Salary:	$22.03 $27.00 per hour Enjoy stability andsupportwith UFs unique range of benefits and opportunities. With a robusthealthcarepackage generousleavepoliciesretirementplanning andprofessional development you can achieve a healthywork-lifebalance plan for your future and advance your career. Full-time TEAMS employees will accrue vacation leave at a rate of 6.769 hours biweekly/22 days annually and sick leave at a rate of 4 hours biweekly/13 days addition employees are eligible for ten paid holidays each year.
Required Qualifications:	High school diploma or equivalent and six years of medical office experience that includes knowledge of CPT and ICD-10 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.
Preferred:	EXPERIENCE: Five years of appropriate experience KNOWLEDGE: Knowledge of patient care. Knowledge or experience with Microsoft computer programs and various computer software applications. Knowledge and experience with Electronic Health Records (EPIC). Knowledge of SHCCs functions policies and confidentiality procedures. SKILLS: Skilled in basic math. Excellent customer service skills. ABILITIES: Ability to communicate efficiently in writing and verbally Ability to work independently and to organize and maintain staffing for clinical teams. Ability to manage patient and providers complaints.
Special Instructions to Applicants:	Special Instructions to Applicants: In order to be considered you must upload your cover letter resume and a list of at least 3 references. Application must be submitted by 11:55 p.m. (ET) of the posting end date. This position is eligible for Veterans preference. If you are claiming Veterans preference please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veterans Preference Pagefor more specific information.
Health Assessment Required:	Yes

Required Experience:

Manager

Classification Title:Clin Svc Rep SupervisorClassification Minimum Requirements:High school diploma or equivalent and six years of medical office experience that includes knowledge of CPT and ICD-10 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/...

Classification Title:	Clin Svc Rep Supervisor
Classification Minimum Requirements:	High school diploma or equivalent and six years of medical office experience that includes knowledge of CPT and ICD-10 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.
Job Description:	The Opportunity The Clinical Service Representative Supervisor serves as support to the Clinical Service Representative Manager. It handles patient information and provides specific clinical support which may include patient phone calls scheduling appointments scheduling ancillary tests assisting with referrals and coordinating patient care with our SHCC departments. The role also assists clinical staff with assessing patient information shares expertise and provides support to team members and assists other department personnel as necessary. The key responsibilities of the position include the following: Administrative Support: Collaborates with the Clinical Service Manager in managing team schedules and processes. May participate in making changes to provider templates. Addresses and resolves escalated patient issues. Monitors daily DAR schedules and communicates scheduling errors and changes to the Manager and the Associate Director of Clinical Operations. Identifies opportunities for system and workflow enhancements to boost team efficiency. Attend department meetings with the Clinical Service Representative Manager at SHCC. Patient Care Support: Handles incoming calls from both patients and internal staff. Schedules patient appointments and gathers essential information needed to create an SHCC EHR account. Collaborates with other sub-specialties and SHCC departments when necessary for patient account creation and scheduling. Support Staff Team Support: Proposes process improvements for team members and serves as their knowledge resource. Shares expertise and offers assistance to team members. Aids in training and setting up EHR profiles for new team members. Acts as backup support to ensure adequate clinic coverage. Monitors the CISCO system to ensure the delivery of patient care and assists the Clinical Service Representative Manager with the SHCC phone tree and prompts Typical Schedule: Monday through Friday 8:00am to 5:00pm; 40 hours/week Occasional Sundays as needed (12p-4p) Hours and days may vary according to the need of the SHCC About the Student Health Care Center (SHCC) The mission of the SHCC is to help every student achieve optimal health in pursuing personal and academic success. Our vision is to be the preferred healthcare provider for University of Florida students as a nationally recognized leader in the collegiate health specialty. The SHCC is fully accredited by the AAAHC and is located in a state-of-the-art WELL-certified building on UFs campus. Medical services offered at the SHCC include primary care sports medicine urgent care gynecology psychiatry allergy/immunization clinic and travel medicine. Radiology pharmacy lab and physical therapy are also on site. Learn more about SHCC here the University of Florida UF is one of the nations top universities and a dynamic and rewarding place to work. UF is in Gainesville one of Floridas most livable cities. Known for its natural attractions (wetlands forests springs wildlife) and cultural offerings (music theater visual arts and historic districts) the area also is gaining a reputation as a thriving hub for high-tech start-ups as well as invention and research collaborations. We are excited about whats happening here and know you will want to be a part of it. The City of Gainesville The Guide to Greater Gainesville shares all that you need to learn about the Heart of Florida including neighborhood and city information schools and zoning culture and leisure sports and fitness healthcare and much more. Learn more at Salary:	$22.03 $27.00 per hour Enjoy stability andsupportwith UFs unique range of benefits and opportunities. With a robusthealthcarepackage generousleavepoliciesretirementplanning andprofessional development you can achieve a healthywork-lifebalance plan for your future and advance your career. Full-time TEAMS employees will accrue vacation leave at a rate of 6.769 hours biweekly/22 days annually and sick leave at a rate of 4 hours biweekly/13 days addition employees are eligible for ten paid holidays each year.
Required Qualifications:	High school diploma or equivalent and six years of medical office experience that includes knowledge of CPT and ICD-10 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.
Preferred:	EXPERIENCE: Five years of appropriate experience KNOWLEDGE: Knowledge of patient care. Knowledge or experience with Microsoft computer programs and various computer software applications. Knowledge and experience with Electronic Health Records (EPIC). Knowledge of SHCCs functions policies and confidentiality procedures. SKILLS: Skilled in basic math. Excellent customer service skills. ABILITIES: Ability to communicate efficiently in writing and verbally Ability to work independently and to organize and maintain staffing for clinical teams. Ability to manage patient and providers complaints.
Special Instructions to Applicants:	Special Instructions to Applicants: In order to be considered you must upload your cover letter resume and a list of at least 3 references. Application must be submitted by 11:55 p.m. (ET) of the posting end date. This position is eligible for Veterans preference. If you are claiming Veterans preference please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veterans Preference Pagefor more specific information.
Health Assessment Required:	Yes