Wellness Coordinator
San Antonio, TX - USA
Job Summary
About HUB:
HUB International is a global insurance broker providing a broad array of property casualty risk management life and health employee benefits investment and wealth management products and services. HUB has more than 650 offices across the United States Canada and Puerto Rico with more than 20000 employees. Our regional offices throughout North America are dedicated to helping individuals and businesses evaluate and manage their risks and insurance needs. We are a company dedicated to superior customer service with employees committed to adding value to every client activity.
POSITION SUMMARY:
The Wellness Coordinator is a key member of the HUB International Employee Benefits team who manages the day-to-day operations of client wellbeing programs. This role serves as the central point of coordinationhandling client communications scheduling vendor and carrier relationships and event planning (like health fairs and workshops)to ensure programs run smoothly and align with client goals. They also support higher-level strategy by participating in planning and client meetings helping shape and support wellness initiatives over time.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Program Coordination & Implementation
- Manage the day-to-day coordination of client wellbeing programs including scheduling communications and logistical support
- Plan and execute onsite and virtual wellness initiatives such as health fairs biometric screenings vaccine clinics lunch & learns and educational sessions
- Coordinate with vendors carriers and internal teams to ensure program delivery is seamless and timely
- Develop and distribute monthly wellbeing communications resources and promotional materials to clients
- Track program activities participation and key milestones to support reporting and continuous improvement
Client Relationship Management
- Serve as a primary point of contact for assigned clients maintaining consistent and responsive communication throughout the year
- Conduct regular client check-ins ranging from quarterly touchpoints to monthly or biweekly strategy meetings based on service level
- Build and sustain trusted client relationships by ensuring program continuity responsiveness and alignment with stated objectives
- Support client onboarding and annual renewals with organized planning documentation and transition materials
Strategy & Consulting Support
- Participate in well-being meetings contributing insights and recommendations to support multi-year client wellness goals.
- Assist in the development and management of wellbeing program strategies
- Provide vendor selection guidance and evaluation support for clients with vendor-administered programs
- Support annual planning processes by compiling data and preparing materials
Administrative & Organizational Support
- Maintain accurate records of client program activities vendor agreements and communication logs
- Ensure all initiatives reflect HUB International values and quality standards
- Collaborate with internal teams across the Health & Performance practice to share best practices and support cross-functional initiatives
Practice Promotion
- Work with the National H&P Practice Leaders on best practice development and deployment
- Collaborate with Health & Performance teams regionally and nationally to further the practice charter develop shared content and drive practice innovation; participate in monthly team calls sub-committee work and project support
- Will shadow the H & P team and learn to Analyze aggregate carrier data employee surveys health risk assessments and health screenings to assess the needs of the population and develop annual wellness goals.
- Stay informed on trends developments and legislation in the wellness and care management field to make recommended changes and help ensure compliance for clients programs
- Document client and member testimonials and case studies
- Utilize database to track all client activity and provide monthly reporting to regional leadership
- Perform other related duties as assigned by manager
QUALIFICATIONS:
Required
- Demonstrated ability to manage multiple client relationships and competing priorities simultaneously
- Strong organizational skills with meticulous attention to detail and follow-through
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite and virtual meeting platforms
- Ability to travel to client sites for onsite events presentations and meetings as needed
Preferred
- 2 years of experience in wellness program coordination employee health initiatives or benefits administration. Experience in the insurance brokerage benefits consulting or employee wellness industry
- Familiarity with wellbeing platforms biometric screening vendors and health engagement tools
- Experience developing and distributing wellness communications and educational content
KEY COMPETENCIES
- Project Management: Capable of managing a book of business with varying service-level requirements while being well-organized delivering thoughtful well-being experiences that align with client goals
- Collaboration: Works effectively with vendors carriers internal teams and clients to ensure seamless program delivery
- Strategic Thinking: Understands how daily takes and job objectives support the planning and ongoing management of wellbeing strategies with analytical insight
PHYSICAL REQUIREMENTS / MISCELLANEOUS
- This position will require getting to and from client locations; it is typically expected that one will maintain a valid drivers license and own a reliable vehicle
- This position may require local travel up to 15%
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.
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Required Experience:
IC
About Company
HUB International is a leading North American insurance brokerage that provides employee benefits, business, and personal insurance products and services.