Director of Operations | Full-Time | Charleston Coliseum and Convention Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

TheDirector of Operations manages supervises and coordinates the day-to-day operations of the venue including but not limited to set-up/changeovers custodial/building services and landscaping/grounds. Provides overall administrative planning direction and policies to the operations team assuring the highest quality service program to help in the rebooking of events. Ensures an effective and cost-efficient program by controlling the departmental operating budget. Provides highly responsible assistance to the General Manager Assistant General Manager and the rest of the Executive Leadership team.

This role pays an annual salary of $72000-$83000 and is bonus eligible.

Benefits for Full-Time roles: Health dental and vision insurance; 401(k) savings plan; 401(k) matching; and paid time off (vacation days sick days and 11 holidays).

This position will remain open until August 7 2026.

TheCharleston Coliseum and Convention Center Complex located in Charleston West Virginia boasts 529000 sq. ft. including a 13500-seat arena 100000 sq. ft. of meeting space with the largest room of 72400 sq. ft. 50000 sq. ft. of exhibit space a 25000 sq. ft. ballroom with ample pre-function spaces and a 760-seat theater. The Charleston Coliseum & Convention Center hosts a variety of events including sporting events world-class entertainment conventions meetings banquets and other social events.

• Oversees daily event operational needs of the venue event equipment inventory housekeeping supplies and equipment to facilitate event requests and services. This includes planning and coordination with labor providers service providers internal departments etc. to facilitate the successful executions of events.
• Oversees the hiring of personnel in the Operations and Housekeeping areas.
• Oversees the creation implementation and improvement of job specific on-boarding and training programs for all operations department personnel.
• Responsible for overseeing scheduling of personnel and payroll approval for all employees in the Operations department.
• Provides critical feedback for all personnel in the Operations department.
• Responsible for the equipment inventory of the venue.
• Oversees the maintenance and organization of storage areas for the venue.
• Conducts department meetings as required.
• Maintain positive relationships with all facility vendors to ensure best quality service and pricing for goods and services.
• Ensure all contracts that are engaged in between the venue and vendors are being managed and expectations are being met.
• Provide information and pricing for the sales and events teams as required for events.
• Oversees the operation of event set-up and tear-down i.e. stage risers tables chairs pipe and drape lecterns and other event needs.
• Order supplies and materials for operations programs within budget guidelines; receive and maintain supplies.
• Plan direct coordinate and review the work plan for event setups and daily operations; meet with staff to identify and resolve problems; assign work activities projects and programs; monitor workflow; review and evaluate work products methods and procedures.
• Attend internal meetings representing the operations department and represent the venue at external meetings as deemed necessary.
• Organize and execute health and safety training programs for all staff and help ensure compliance.
• Maintain hazardous materials communication program and material safety data sheets; maintain knowledge of changes in pertinent federal state and local regulations.
• Establish and maintain effective working relationships with staff contractors venue stakeholders and venue users.
• Develop facilitate and maintain a harmonious working relationship with all departments.
• Manage subordinate supervisors who oversee employees in various functions. Responsibilities include interviewing hiring and training employees; planning assigning and directing work; completing performance reviews; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Other duties as assigned by General Manager or Assistant General Manager.

• B.A. or B.S. degree from an accredited college or university.
• Minimum of 5-7 years experience in facility operations management.
• Must demonstrate knowledge of supervisory skills and experience in work crew supervision in facility operations.
• Experience with operational characteristics event services event changeovers housekeeping event cleaning programs and grounds maintenance.
• Knowledge of OSHA requirements.
• Knowledge of pertinent federal state and local laws codes and regulations.
• Knowledge and experience of facility operations including drayage decorators maintenance housekeeping trades waste disposal electrical equipment etc.
• Advanced computer proficiency and Microsoft products knowledge to include Excel Word and Outlook.
• Working knowledge of equipment safety.
• Ability to communicate with employees co-workers volunteers management staff and guests in a clear business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment
• Ability to work well in a team-oriented fast-paced event-driven environment.
• Ability to lift carry and move heavy objects on a regular basis.
• Ability to work a variable schedule: evenings weekends and holidays as required.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.