Market Research Specialist

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Job Description

The market research team provides healthcare market researchers reach their target audience using our panel of highly engaged healthcare professionals sourced from client and consumers who have health conditions sourced from client.

The Market Research Specialist is an essential member of the Client Service team working to ensure we fully deliver on client project specifications. The Specialist will be responsible for fully delivering the outlined project specifications ontime while meeting/exceeding client expectations. This person will collaborate with internal team members including Sales/Pre-Sales and Project Management teams to ensure we are achieving high client satisfaction. Specific responsibilities include:

Responsibilities

• Oversee the delivery of quantitative and qualitative survey recruitment projects in order to maximize the number of completes delivered
• Review new project specifications to understand complexity and provide Project Managers with guidance to ensure targeting is set up properly survey topic is suitable and handle in-field project specification changes.
• Ensure accurate and timely project setup execution and project closure based on the client approved specifications and timeline.
• Strategically manage volume interjecting on project communication especially on projects not meeting feasibility requirements
• Work closely with Project Management and Pre-Sales teams to ensure the success of projects in the field.
• Provide timely feedback to Project Managers on escalated projects and advise on next steps to be taken
• Proactively identify recruitment issues and provide suggestions to internal teams to resolve these issues.
• Ensure project status information is updated on a regular basis helping to maintain accurate project records and provide timely revenue forecasting updates.
• Provide best in class client service to assigned clients ensuring that their needs are being met
• Work with internal teams to prepare cost analysis for finance and accounting to accurately close out and invoice projects.
• Increase panel satisfaction ensuring survey completers are accurately paid within specified timeframes and working closely with the customer support team to ensure that panel member inquiries are responded to in a timely manner.

Qualifications & Experience:

• 3-5 years market research experience including management of survey recruitment online surveys
• 3 years of project management experience
• 3 years of experience with traditional and digital market research techniques
• Ability to work in a fastpaced collaborative environment.
• Ability to multitask among many different projects at once
• Excellent communication skills via email and phone to manage client expectations and clearly communicate project progression.
• Ability to problem solve and think creatively to find solutions to recruitment issues.
• Utilization of AI based tools to help find solutions to project issues or targeting questions.
• Demonstrated proficiency with MSOffice (Word Excel & PowerPoint) a must.
• 2 years of experience with MS-Excel and pivot table experience.
• Google sheets and Google docs experience.
• Bachelors in marketing market research statistics technology or relevant majors.
• Experience with quantitative and qualitative market research recruitment

Preferred qualifications

• Experience in a client facing role and account management
• Experience within healthcare

*Listed salary ranges may vary based on experience qualifications and local market. Also some positions may include bonuses or other incentives*

About Stefanini Group

The Stefanini Group is a global provider of offshore onshore and near shore outsourcing IT digital consulting systems integration application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas Europe Africa and Asia and more than 400 clients across a broad spectrum of markets including financial services manufacturing telecommunications chemical services technology public sector and utilities. Stefanini is a CMM level 5 IT consulting company with global presence. We are CMM Level 5 company.

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