Senior Admin Support (Project Information Specialist)

The Senior Administrative Support / Project Information Specialist serves as a lead administrative and operational support professional responsible for coordinating information management activities facilities support functions conference and training room operations and audio-visual event support within a fast-paced professional environment. This position plays a key role in supporting organizational efficiency through process coordination records and information management staff support event readiness and operational continuity.

The role requires an experienced professional with the ability to independently manage complex administrative responsibilities provide technical and procedural guidance to staff support high-visibility meetings and events and troubleshoot operational or A/V issues in real time. The ideal candidate demonstrates strong organizational leadership exceptional customer service sound judgment and the ability to balance multiple priorities while maintaining professionalism responsiveness and attention to detail.

Key Responsibilities

• Develop maintain and implement organizational and administrative management policies procedures and process improvements.
• Evaluate program and operational effectiveness; identify gaps recommend improvements and support implementation of corrective actions.
• Provide training guidance and technical assistance to staff on administrative processes information workflows records procedures and office support functions.
• Support information and records management activities including document organization data entry database updates report generation and quality control.
• Use Microsoft Office collaboration tools databases and computerized systems to support reporting tracking project information and administrative requirements.
• Coordinate meeting training conference and event readiness including room scheduling setup logistics equipment checks and post-event reset.
• Provide on-site audio-visual support and troubleshoot basic A/V issues during meetings and events including microphone monitor presentation and visual material access issues.
• Create update and edit presentations visual materials and audio-visual content including slides videos and meeting-support materials.
• Support facilities office management building services security coordination human resources administration and other operational support functions.
• Maintain a professional customer-focused approach when interacting with staff visitors executives vendors and external stakeholders.
• Manage multiple tasks simultaneously prioritize urgent requirements meet deadlines and resolve complex administrative or operational issues.

• Bachelors degree in business information management public administration management or a related field; relevant certifications may be considered in lieu of some educational requirements.
• At least 10 years of administrative management project information management facilities coordination records management or related professional experience.
• Experience developing updating and implementing administrative or organizational policies procedures manuals SOPs or process documentation.
• Experience evaluating program effectiveness identifying process improvements and recommending operational enhancements.
• Experience providing staff training technical assistance procedural guidance or customer support.
• Experience supporting information and records management activities in a professional regulated government or contractor environment.
• Proficiency with Microsoft Outlook Teams Word PowerPoint Excel databases and other computerized business systems.
• Experience supporting conference rooms training rooms executive meeting spaces or event facilities.
• Experience providing basic on-site A/V troubleshooting including microphone monitor video display presentation access and connectivity support.
• Experience creating or editing presentations videos visual materials or other meeting-support content.
• Experience supporting office management facilities management human resources administration security coordination or related administrative services.
• Strong written and verbal communication skills.
• Strong organizational customer service problem-solving and time-management skills.
• Ability to respond quickly and flexibly in a fast-paced time-sensitive environment.
• Ability to manage multiple priorities meet deadlines and identify and resolve complex problems.
• Physical ability to move files file boxes room setup materials furniture equipment or similar items when required.
• Ability to obtain and maintain a Secret security clearance; active clearance preferred.
• U.S. Citizenship required.

HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability veteran status or any other protected status under applicable law.

If you require a reasonable accommodation during the application process please contact us at

HeiTech Services may utilize technology-assisted tools including artificial intelligence to support the review of application materials. These tools are used to enhance efficiency; however all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.