JOB PROFILE SUMMARY

The Senior Manager of Customer & Business Partner Identity & Access Management (xIAM) is responsible for leading the strategy design delivery and continuous improvement of the enterprises external identity platforms supporting customers business partners suppliers and thirdparty users.

This role owns the CIAM and partner IAM product portfolio including customer identity partner federation external authentication authorization and identity lifecycle services enabling secure scalable and frictionless access to digital channels applications APIs and platforms.

Operating within an agile productbased delivery model the Senior Manager defines the xIAM product vision roadmap and success metrics aligned to digital growth zero trust privacybydesign and regulatory compliance. The role partners closely with application development digital product teams cloud engineering cybersecurity legal privacy and business stakeholders to embed identity into customer and partner experiences without introducing unnecessary friction.

The Senior Manager leads a crossfunctional team of product managers architects and engineers and manages strategic vendor relationships. Preference is given to candidates with demonstrated experience in SAP Customer Data Cloud (CDC) and Okta including federated partner identity models.

Our employee experience is a strategic priority for our company. Our leaders are accountable for leading with purpose fairness and equity. They are responsible for building and developing diverse teams maintaining a safe and inclusive environment setting clear priorities and holding self and team accountable for executing with excellence.

PRIMARY DUTIES AND RESPONSIBILITIES:

xIAM Product Strategy & Ownership

• Owns the enterprise xIAM product portfolio including CIAM and business partner identity platforms defining product vision roadmap and outcomebased success metrics

• Leads strategy for customer identity partner federation external authentication consent profile management and authorization capabilities

• Establishes platform guardrails and standards for customer and partner identity including identity assurance MFA adaptive authentication and authorization patterns

• Balances security privacy and regulatory requirements with customer experience partner usability and digital growth objectives

Agile Product Delivery & Operations

• Operates xIAM platforms using an agile productcentric delivery model including roadmap planning backlog prioritization dependency management and measurable outcomes

• Leads internal teams and managed service providers responsible for build run and continuous improvement of CIAM and partner IAM capabilities

• Oversees platform reliability performance availability incident response and operational resilience for external identity services

• Ensures xIAM services scale to support highvolume consumer traffic and partner ecosystems

Security Risk & Compliance

• Leads identitycentric risk analysis related to external identities defining acceptable residual risk in collaboration with cybersecurity legal and privacy teams

• Develops and enforces xIAM policies standards and controls aligned with frameworks such as NIST Zero Trust and privacybydesign principles

• Ensures compliance with privacy consent and data protection obligations applicable to customer and partner identities

• Supports audit readiness and evidence collection related to external identity controls

Architecture Integration & Enablement

• Partners with application digital API and cloud teams to embed xIAM capabilities into customerfacing and partnerintegrated solutions

• Governs integration patterns including OIDC OAuth SAML API identity federation and delegated authorization

• Ensures alignment between xIAM platforms and adjacent capabilities such as API gateways IGA PAM fraud detection and analytics

• Enables secure reusable identity patterns that accelerate application delivery

Leadership & Organizational Accountability

• Manages and develops a highperforming xIAM product and engineering team

• Drives a culture of product ownership automation resilience and continuous improvement

• Participates in goal/KPI definition budget planning vendor strategy and workforce planning for the xIAM domain

• Communicates xIAM posture roadmap progress and risk insights to senior leaders and stakeholders

WORK EXPERIENCE:

• 7 years of experience in identity security digital platforms or customer IAM

• 3 years in a senior leadership or managerial role leading product engineering or platform teams

• Demonstrated experience operating platforms using agile or productbased delivery models

• Experience supporting highscale external identity populations (customers partners suppliers)

SKILLS & KNOWLEDGE:

Behavioral Skills:

• Product Ownership and OutcomeDriven Leadership

• Coaching Mentoring and Talent Development

• Stakeholder Influence Across Business Legal and Technology

• Strategic Thinking and Business Acumen

• ExecutiveLevel Communication

• Accountability and Continuous Improvement Mindset

Technical Skills:

• Customer Identity & Access Management (CIAM)

• Business Partner / B2B Identity & Federation

• Authentication & Identity Assurance (SSO MFA adaptive auth)

• Authorization Models (roles policies scopes claims)

• Privacy Consent and Data Protection Controls

• Identity Security and Zero Trust Principles

Tools Knowledge:

• SAP Customer Data Cloud (CDC)

• Okta (Workforce and CIAM / B2B)

• OAuth 2.0 OpenID Connect SAML

• API Gateways and IdentityAware Proxies

• SIEM fraud detection and analytics integrations

• ITSM and service delivery tooling (e.g. ServiceNow)

• Reporting and KPI dashboards

• Microsoft Office Suite

.

EDUCATIONAL QUALIFICATIONS:
Education:
Masters Degree in Business Administration Computer Science Information Technology or any other related discipline or equivalent related experience.

Preferred Certifications:
Certified Information Systems Auditor (CISA)
Certified Information Systems Security Professional (CISSP)
Certification in Information Security Strategy Management (CISM)
Information Technology Infrastructure Library (ITIL)
Offensive Security Certified Professional (OSCP)

Project Management Professional (PMP) Certification

WORK EXPERIENCE:
7 years of directly-related or relevant experience with 3 years in a managerial capacity preferably in information security.

SKILLS & KNOWLEDGE:
Behavioral Skills:
Coaching and Mentoring
Conflict Resolution
Critical Thinking
Multitasking
People Management
Planning
Presentation Skills

Technical Skills:
IT Risk Management
IT Controls
Cyber Attack Mitigation
Information Security Strategy Standards (SOX ISO 27001/27002 COBIT ITIL NIST PCI)
Enterprise Architecture
Network Security
Service Level Maintenance
Threat Modelling

Tools Knowledge:
Microsoft Office Suite
Security Tools - SIEM EDR Email Security Gateway SOAR Firewall Anti-virus Firewalls VPN IDS/IPS AV proxies etc.
Security Testing Tools - Open Source and COTS security tools
Threat Intelligence Tools
Vulnerability Testing Tools

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned