Business Operations, Senior Manager

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage secure and automate their IT environments driving operational efficiency and long-term business success.

Backed by Insight Partners a leading global software investor Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000 Kaseya has built a culture centered around innovation accountability and results. We are a high-growth high-performance organization that values individuals who are driven adaptable and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya success comes from embracing challenges moving with urgency and continuously raising the bar.

Experience & Leadership:

• 510 years of experience in GTM Analytics Sales Strategy Business Operations Commissions or Revenue Operations
• 5 years into SaaS / B2B Tech Industry Experience
• Min 5 years with people Management
• Proven experience partnering with Sales and GTM leadership to improve performance using data-driven insights.
• Strong stakeholder management skills with the ability to influence cross-functional teams.
• Experience operating in fast-paced matrixed environments.
• Experience supporting enterprise sales teams
• Exposure to global sales operations
• Strong analytical and process-driven mindset

Core Revenue Operations Skills

• Sales Operations & Strategy
• GTM (Go-To-Market) Planning
• Revenue Forecasting & Pipeline Management
• Territory Planning & Quota Management
• Process Optimization & Automation
• KPI Dashboarding & Reporting
• Data Analysis & Business Insights

Technical & Tools Expertise

• Advanced Excel
• SQL & Data Querying
• BI Tools like Power BI
• Sales Engagement & Automation Tools
• ERP / Finance Systems Understanding
• Workflow Automation Platforms

Cross-Functional Business Skills

• Alignment with Sales Marketing Finance & Customer Success
• Stakeholder Management
• Executive-Level Reporting
• Change Management
• Strategic Decision-Making
• Operational Scalability

Leadership & Management Skills

• Team Leadership & Mentoring
• Project & Program Management
• Problem Solving
• Communication & Presentation Skills
• Influencing Senior Leadership

Metrics & Commercial Understanding

• ARR / MRR Analysis
• CAC LTV Churn Metrics
• Funnel Conversion Analysis
• Revenue Attribution

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.