Site Supervisor (Delta Landing)

The Site Supervisor is responsible for overseeing the daily operations of assigned emergency shelter programs and ensuring a safe clean and structured environment for residents and staff. This role provides direct supervision of Shelter Specialists (regular and relief staff) and ensures consistent high-quality service delivery aligned with program standards. Delta Landing is a 172-room emergency shelter program within Contra Costa Health Services Health Housing and Homeless Services Division in partnership with Heluna Health. Our mission is to provide safe interim housing with comprehensive services that support adults experiencing homelessness in securing permanent housing and ending their homelessness. We uphold the dignity of every individual and believe housing is a fundamental right advanced through advocacy collaboration and a Housing First approach.
( $70637 - $74860 Annually

ESSENTIAL FUNCTIONS

• Oversee daily operations of assigned Delta Landing shelter ensuring compliance with program standards.
• Ensure consistent delivery of shelter services including safety sanitation engagement and resident support.
• Monitor facility conditions through daily inspections to ensure cleanliness safety and maintenance needs are addressed promptly.
• Oversee site-based ordering and inventory management (e.g. food hygiene supplies office supplies program materials).
• Maintain an organized safe and welcoming shelter environment at all times. Supervise coach train and evaluate Shelter Specialists and Relief Staff.
• Ensure staff adherence to policies procedures and trauma-informed care practices.
• Provide real-time guidance and support during complex or high-risk situations.

• Support staff development accountability and performance improvement.
• Ensure adequate staffing coverage across all shifts coordinate with leadership regarding scheduling needs.
• Ensure all clients receive timely intake orientation and necessary supplies upon entry (e.g. hygiene kits bedding locker assignments).
• Monitor compliance with required documentation including intakes exits TB results (within 14 days) and other program requirements.
• Audit client files and documentation systems to ensure accuracy completeness and compliance (HMIS logs incident reports NOAs).
• Support client engagement in case planning and program participation.
• Facilitate regular house meetings to promote communication community standards and resident engagement.
• Respond to and manage emergency situations including medical behavioral health and safety-related incidents.
• Ensure proper documentation and reporting of all incidents in accordance with agency protocols.
• Provide leadership during crises including evacuations or other emergency scenarios.
• Participate in an on-call rotation to respond to after-hours issues and emergencies.
• Collaborate with Program Manager to ensure effective program operations.
• Coordinate with internal teams and external partners including behavioral health providers substance use treatment programs medical providers and community agencies.
• Participate in multidisciplinary meetings to ensure coordinated service delivery.
• Ensure accurate and timely completion of daily logs incident reports medication logs (if applicable) and client documentation.
• Maintain compliance with confidentiality standards including HIPAA regulations.
• Support reporting requirements and provide updates to leadership as needed.

Additional Responsibilities

• Provide general milieu management to maintain order safety and program structure.
• Perform other duties as assigned to support program operations.

JOB QUALIFICATIONS

• Strong knowledge of homelessness behavioral health and housing systems.
• Demonstrated leadership and supervisory experience in a human services or shelter environment.
• Ability to manage multiple priorities in a fast-paced high-demand setting.
• Strong interpersonal communication and conflict resolution skills.
• Ability to effectively engage and support diverse populations with complex needs.
• Knowledge of Contra Costa County health and social service systems preferred.
• Proficiency in Microsoft Office (Word Excel) and documentation systems (e.g. HMIS).
• Ability to maintain confidentiality and comply with HIPAA standards.

EDUCATION / EXPERIENCE

• Education:
• Associates degree in Social Services or a related field required; OR
• 60 college units or equivalent experience may substitute on a year-for-year basis with a High School Diploma/GED.
• Experience:
• Minimum of three (3) years of experience working with vulnerable or special needs populations.
• Minimum of one (1) year of supervisory or management experience required.

CERTIFICATES / LICENSES / CLEARANCES

• Must successfully pass a criminal background and fingerprint clearance.
• Valid California Drivers License with a clean driving record to be eligible to operate agency vehicles and over 21 years of age to be insured.

PREFERRED QUALIFICATIONS

• Bilingual and bicultural (Spanish preferred).
• Lived experience of homelessness and/or behavioral health systems.
• Experience in shelter operations outreach or case management.
• Familiarity with Contra Costa County Coordinated Entry and provider network.
• Experience with documentation reporting and compliance systems.

PHYSICAL DEMANDS

• Stand: Frequently
• Walk: Frequently
• Sit: Frequently
• Handling/Fingering: Frequently
• Reach (Outward/Above Shoulder): Occasionally
• Climb Crawl Kneel Bend: Occasionally
• Lift/Carry: Up to 50 lbs (Occasionally)
• Push/Pull: Up to 50 lbs (Occasionally)
• Vision: Constant
• Taste / Smell: Not Applicable

• Not Applicable Not required for essential functions

• Occasionally: 02 hours/day
• Frequently: 25 hours/day
• Constantly: 5 hours/day

WORK ENVIRONMENT

Work is performed in multiple settings including:

• Emergency shelter environment (primary)
• Office/administrative settings
• Indoor temperature-controlled environments

This role may involve frequent movement throughout a large facility and responding to high-activity high-demand situations.

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants without regard to age (40 and over) national origin or ancestry race color religion sex gender sexual orientation pregnancy or perceived pregnancy reproductive health decision making physical or mental disability medical condition (including cancer or a record or history of cancer) AIDS or HIV genetic information or characteristics veteran status or military service.

Required Experience:

Manager