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Regular or Temporary:

Language Fluency: English (Required)

Work Shift:

Please review the following job description:

This position will be based out of Charlotte NC five days per week with flexibility for extended hours as business needs require.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.

• Participate in a rotational afterhours oncall schedule 7 days per week to support urgent executive technology issues.
• Serve as the primary point of contact for executives ensuring timely communication endtoend ownership and resolution of incidents while developing and maintaining strong working relationships with executives and their administrative teams.
• Work closely with Executive Assistants to anticipate potential technology issues and ensure readiness for highvisibility meetings events and travel.
• Proactively test and validate technology during critical executive and Board of Directors meetings.
• Lead Coordinate with internal IT teams Cybersecurity AV/Live Events vendors and external partners to resolve complex issues.
• Manage escalated issues. Interact with counterparts in engineering application development configuration management quality assurance production support and other technical and business partners.
• Maintain strict confidentiality and discretion when handling executive data communications and sensitive information.
• Identify patterns and recurring issues impacting executives and drive proactive solutions to improve reliability efficiency and overall technology experience.
• Participates actively in team meetings standups and continuous improvement initiatives.
• Document incidents resolutions and followups in accordance with Truist operational and audit standards.
• Continuously seeks opportunities to improve the executive support experience.
• Ensure the development and documentation of policies procedures standards and technical infrastructure that support Executives. Provide documentation and training to allow for the turnover of the technical solutions to the IT operational teams for daily support.
• Stay abreast of industry developments and technical solutions.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelors degree in a business or IT field or equivalent education and related training
2. Five years of experience managing in an IT environment
3. Five years of experience implementing and supporting large scale web/middleware solutions
4. Excellent written and verbal communication skills
5. Demonstrated proficiency in learning and applying technical concepts
6. Ability to successfully interact with all levels of management across all lines of business and negotiate complex technical issues
7. Demonstrated proficiency in basic computer applications such as Microsoft Office software products

Preferred Qualification

1. Advanced troubleshooting expertise with Windows and macOS laptops and desktops.

2. Strong working knowledge of Microsoft Windows macOS iOS and Android enterprise environments.

3. Proficiency with Microsoft 365 and enterprise collaboration tools including Outlook (email calendaring and executive scheduling) Microsoft Teams (chat meetings and collaboration) OneDrive (secure file storage and sharing) and Office applications such as Word Excel PowerPoint and OneNote with the ability to support executive workflows communication and productivity.

4. Moderate to advanced understanding of Active Directory including management of distribution groups and security groups.

5. Experience with endpoint device management and mobile device management usingJamf Intune and SCCM.

6. Experience working within ITIL-aligned processes using ServiceNow for incident problem and change management.

7. Experience provisioning and troubleshooting Multi-Factor Authentication (MFA) including Microsoft Authenticator and RSA Secure ID.

8. Experience troubleshooting printers peripherals basic networking and VPN connectivity.

9. Familiarity with office telephony mobile devices and remote access tools.

10. Ability to support and troubleshoot AudioVisual and presentation technologies (conference rooms cameras microphones display systems).

11. Exceptional communication skills with the ability to translate technical issues into executivefriendly language.

12. Strong judgment professionalism and executive presence.

13. Expertise supporting mobile devices including smartphones and tablets across iOS and Android platforms.

14. Experience with mobile device enrollment configuration security controls and policy enforcement.

15. Ability to troubleshoot mobile connectivity issues (cellular WiFi VPN roaming MFA).

16. Knowledge of executive mobility use cases including secure email calendaring messaging and remote work scenarios.

17. Comfort providing inperson onsite and onthemove support in executive offices conference spaces and offsite locations as needed.

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting
Constantly (More than 50% of the time)
Standing
Occasionally (Less than 25% of the time)
Walking
Occasionally (Less than 25% of the time)
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment including PC keyboard and mouse copy/fax machines and printers.
Availability
Able to work all hours scheduled including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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