Director of Properties & Support Services

Director of Properties & Support Services

ABOUT US

Founded in 1991 Hope Solutions formerly Contra Costa Interfaith Housing is avibrantandsocially responsive non-profit agency that provides permanent housing and vital support services to over 2000 homeless or at-risk families and individuals in Contra Costa County. Over 40 faith-based communities support our work although there are no religious requirements or affiliations to receive services.

Are you seeking a new role that fully utilizes your talents and potentialwhile helping to make the world a better place If so please read on!

What are you passionate about

At Hope Solutionswe envision a world in which everyone has a place to call home and the support of a strong community so that they can live with dignity and reach their full potential. We strive to be inclusive and responsive to community needs. We are committed to excellence and accomplish our work with integrity respect compassion and humility.

Hope Solutions mission is to heal the effects of povertyandhomelessness by providing permanent housing and vital support services to highly vulnerable families and individuals.

Could our mission be your mission

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TEAM SNAPSHOT

Were adding to our team of passionate folkswho are on a mission to help make the lives of others betterthrough services and support that lead to a higher quality of life for our clients.

Wed like to learn more about youapply for the role! Whats our team like

Heres a snapshot of some of the folks at Hope Solutions who help advance our vision to achievesecure housing and the dignity of self-sufficiency for the homeless and at-risk families and individuals in Contra Costa County.

A FEW OF US...

DeanneChief Executive OfficerResides with her husband and three children. Enjoys hiking camping reading cooking and cheering at her kids games.

AlexChief Operating OfficerLives with his wife son and dog (and loves when the grandkids visit!). MSW and macro social worker who enjoys reading baseball (Go Giants!) cooking hiking jazz and family time.

ChristinaChief Financial OfficerResides with her husband son two daughters and their dog. MPA Non-Profit Graduate Certificate and 20 years in finance; enjoys traveling and family time.

BethDirector of Clinical and Support ServicesResides with her sister and son. Licensed psychologist with 30 years working with children and families; enjoys singing cooking gardening and traveling.

BillVice President of ProgramsResides with his partner. Licensed Marriage and Family Therapist with 25 years experience working with underserved populations specialized training in somatic psychotherapy and end-of-life care; enjoys reading gardening and meditation.

CaylaDirector of Evaluation & Learning Resides with her husband and children. MBA in Business Analytics that thrives on spreadsheet analysis dashboard creation and reading.

DebbieDirector of Development & External RelationsResides with her husband two teenagers and a rescue mutt. Leads external relations and development with 20 years in marketing and communications.

DominickDirector of Re-Entry Housing & ServicesA fourth-generation San Francisco native and father of four holds a B.S. in Criminal Justice and an M.A. in his free time he enjoys music travel nature cooking and quarterly wine trips.

KristinaDirector of Human ResourcesWith over 20 years of experience in HR leadership people management and operations she holds a Bachelor of Business Administration and is a SHRM-SCP certified professional. A Bay Area native and proud foodie she lives with her child and enjoys spending time with her family cycling hiking and keeping life light with laughter and fun.

MashalDirector of Housing & Support ServicesResides in the Bay Area. Daughter of Afghan refugees; enjoys weekends with her son concerts reading and Sonoma Coast drives; former Program Manager for housing and care for chronically homeless adults with AIDS/HIV; co-chair for Hope Solutions CARE Committee and board member.

RenaDirector of FinanceBorn and raised in Contra Costa County California CPA with a dual degree in Accounting and Sociology from the University of Notre Dame (Go Irish!). Enjoys cooking hosting dinner parties and hiking with her husband and two daughters.

TanyaDirector of Rapid Re-Housing & NavigationResides with her husband daughter and two sons. Masters in Counseling Psychology with 15 years serving underserved populations; enjoys music comedy movies exercising and basketball.

WHO WE ARE LOOKING FOR:

The Director of Properties and Support Services at Hope Solutions holds a crucial leadership role overseeing a diverse range of housing and support programs. This includes managing HUD-related multi-site initiatives such as ACCESS alongside site-based programs such as El Portal Place and Civic Center Apartments. These programs include both supportive service and property management oversight and some require engagement with facilities management. The Director also plays a vital role in new housing projects quality assurance and data management.

This position is pivotal in driving the success of various programs ensuring they align with the organizations mission. The Director collaborates extensively across teams contributing to strategic goals and fostering a culture of excellence in housing services. This multifaceted role demands a strategic thinker who can efficiently manage programs properties and data to make a lasting impact within the community.

Supervisory Responsibility: (2) Properties & Services Managers

WHAT WILL YOU DO:

Leadership Role:

• Active participation and contribution to the Hope Solutions Directors Team.
• Cultivate and maintain successful relationships with key stakeholders County leadership and contract liaisons.
• Represent Hope Solutions with community stakeholders as assigned. May require evening meetings.
• Assist with the planning and implementation of new programs when opportunities arise.
• Attend Hope Solutions Board Meetings as directed.

Oversight of HUD Program and Grants Management:

• Participate and ensure participation in Coordinated Entry meetings related to housing placement for permanent supportive housing rapid rehousing and shelter plus care vouchers on behalf of clients.
• Oversee the hiring onboarding and training of direct reports and new staff and ensure the annual performance evaluation for all staff.
• Ensure that screening of residents rent calculations and coordinated entry processes are consistent with HUD requirements housing first and fair housing regulations.
• Ensure fair and legal processes for the removal of residents from housing programs as a last resort only.
• In collaboration with the Director of Finance and Director of Site-Based Housing and Services monitor and ensure that Annual Progress Reports (APRs) Homeless Management Information System (HMIS) HUD grant execution and oversight are completed in a timely and accurate manner.
• In collaboration with the leadership team identify funding opportunities discern whether these match Hope Solutions mission and goals and identify who will take the lead in applying for such funds.

Property Management:

• Oversee the hiring onboarding training and supervision of property management staff.
• Set target goals for the number of units to be master leased byprogram(s) and work with the team to ensure the availability of the targeted number.
• Set quality performance measures for property management and ensure adherence to quality standards (i.e. unit inspections landlord engagement responsiveness to maintenance needs trauma-informed property management) and ensure the highest level of housing quality possible.
• In collaboration with the Director of Finance draft monitor and oversee adherence to the annual property management budget. Ensure that HUD and other housing funds are used only for eligible activities.
• Oversee quality landlord engagement practices.
• Oversee property data management system ensuring timely and accurate data collection and entry.

Quality Assurance:

• In collaboration with the Vice President of Programs (VPP) Chief Operating Officer (COO) and Chief Executive Officer (CEO) develop continuous quality improvement methods for the agency including developing logic models for each program ensuring quarterly review of target goals and adequate data collection support evaluation.
• Provide leadership regarding staff development and training. Work with the leadership team to identify training gaps and needs for various components of Hope Solutions work.

Housing Development:

• In collaboration with the CEO and the VPP support pre-development and development efforts for all new housing projects.
• Represent Hope Solutions at related meetings and audits associated with each housing project.
• In collaboration with the VPP and CFO support the development and oversight of housing development budgets.

Cultural Responsiveness:

• Awareness of and aptitude to understand respect and adapt to cultural and identity-based differences within group environments appropriately and effectively.
• Knowledge of and commitment to concepts and issues tied to social justice diversity equity and inclusion and belonging.
• Experience fostering and reinforcing an environment that values unique experiences cultures personal humility and authenticity backgrounds and goals.
• Participate in and complete our new employee onboarding process which includes reading and discussing a short chapter in the book The Color of Law.
• Review and commit to our Diversity Inclusion Equity and Belonging Commitment.

Organizational/Administrative Responsibilities:

• Professionally represent Hope Solutions in all circumstances.
• Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality adhering to HIPAA guidelines protecting consumer rights advocating on consumers behalf and assuring consumer safety.
• Establish and maintain professional boundaries in working with clients.
• Comply with all local state and federal regulations policies procedures standards of practice and outcome requirements of the Supportive Housing Program and Hope Solutions.
• Take responsibility for program budget management in collaboration with the COO.
• Utilize funds as needed and monitor usage data for reporting and program adjustments/planning.
• Assist with the creation and annual distribution of a standardized client satisfaction survey.
• Attend all required meetings including but not limited to Hope Solutions staff individual supervision consumer case conferences and linkage meetings with other agencies.
• Ensure timely and accurate data is entered into the Homeless Management Information System (HMIS).
• Work with the COO and Director of HR to design and maintain policies and procedures for the Housing Navigation Probation/Re-Entry and Rapid Rehousing programs.
• Complete required administrative paperwork and reports in a timely and accurate manner.
• On-call after-hours and backup work for other team members may be required.
• Perform all other duties and responsibilities as assigned.

Work LocationClassification

• Hybrid: Work is performed through a planned combination of on-site and remote work based on role requirements and an established schedule to ensureappropriate coverage collaboration and effective service delivery. This classification applies to Taylor Administrative staff and DMT members.
• Client-facing work may occur on-site or in the field depending on the role and program needs and may include appointments sessions engagements support services client-present coordination of community resources/services and other direct service activities.
• This expectation may flex to accommodate operational needs client availability safety concerns or urgent program priorities while still meeting performance expectations.
• Employees mustmaintainconfidentiality work from a professional/private environment complete assigned tasks and documentation on time and track time accurately.

Position Qualifications:

• Five years or more experience managing in a non-profit agency
• At least seven years of experience working with populations from vulnerable circumstances.
• Experience managing multiple programs and budget(s) of $1M or more.
• Masters degree in Public Administration Business or Human Services field preferred
• Clinical Licensure Preferred
• Bi-lingual in English/Spanish preferred.
• Outstanding written and verbal communication skills.
• Computer proficiency in the use of Microsoft and database applications.
• Knowledge of and belief in the Housing First philosophy and strategies; and a conviction about the capacity of people to grow and change
• Commitment to continuous improvement and a willingness to admit and learn from mistakes
• Extensive knowledge of Contra Costa housing resources
• Must be familiar with the needs and issues of unhoused families & adults with mental disabilities.
• Must have an operational vehicle auto insurance valid California drivers license and be willing to drive for work.
• Must pass LiveScan screening and TB test.
• Salary contingent upon skill and experience.

Physical Qualifications:

• The person in this position may make home visits to consumers who live on second or third-floor apartments (without elevators) and will need to be able to climb stairs.
• May accompany consumers on walks to local resources (grocery store childcare parks) up to ½ mile in distance.
• Must be able to work in a desk setting for up to 3 hours at a time to make calls to consumers research resources on the internet and collaborate with community providers with calls/emails.
• Office setting activities are required such as typing on a laptop/computer to respond to emails entering case notes into a database and copying/faxing forms and documents on a copy machine related to maintaining or obtaining housing.
• Occasionally must be able to lift and carry objects weighing up to 25 pounds including furnishings for new residents files holiday gifts and food donations.
• Ability to drive an automobile and transport oneself and consumers to appointments or meet at consumer homes including driving at night.

Compensation & Benefits:

• Flexible dynamic work environment.
• 100% premium paid for employee Kaiser health and dental care.
• Matched 403b retirement savings.
• 11 paid holidays plus 3 floating holidays.
• Ability to accrue 2-4 weeks vacation depending on tenure.
• Life insurance and Employee Assistance Program.

We are an equal-opportunity employer. If youre a good fit we want to meet you!

* Please be advised that we are unable to provide sponsorship for this position. The nature of the work at Hope Solutions does not qualify us to support sponsorship. Only candidates authorized to work in the USA without the need for sponsorship will be considered.

Required Experience:

Director