Help Desk Technician Intern

Job Summary

The role of the Help Desk Technician - Intern is to stage configure and support workstations and network-related hardware and software applications for RamSoft. This role is also responsible for maintaining company-wide computer hardware and network infrastructure and participating in other IT department projects. The Help Desk Technician Intern will directly support RamSoft employees at all levels of the company through email chat phone and in-person assistance.

Reports to: IT Operations Manager
Job Level: Individual Contributor

Responsibilities
Provide first-level technical service and support to all users
Maintain communications with users during the problem resolution process
Provide timely resolution of end-user problems
Install new software releases system upgrades and resolve software-related problems
Respond to telephone calls email and personnel requests for technical support
Document track and monitor problems to ensure a timely resolution
Provide technical assistance and support for incoming queries and issues related to computer systems software and hardware
Create manage and work helpdesk support tickets
Identify research and resolve technical problems
Handle all day-to-day tasks and operational activities in regards to troubleshooting and maintaining office servers networks and employee-specific equipment such as computers printers scanners telephones headsets etc.
Configure stage and ship workstation-related hardware
Set up new hires with appropriate equipment assisting with workstation arrangements installing applicable software/hardware/wiring ordering equipment and assisting with IT Orientation Tasks
Train staff on IT-related Equipment and Applications
Monitor performance of remote systems and perform performance tuning as necessary
Perform other related duties as required

Experience

Graduate from a technical college specializing in computer systems and networking.
Preferably with at least 1 year of experience in systems (hardware and software) configuration and support or working in a related role.
Must be personable communicate well display patience and the ability to provide training and assistance to computer users on technology.
Knowledge of Microsoft 365 Intune and other Microsoft SaaS technologies.
Knowledge of Computer Software (e.g. network administration tools imagingsoftware etc.)

Knowledge of Computer Hardware (e.g. IT Systems PC components network cards etc);
Knowledge of Computer Operating Systems (e.g. Windows DOS Macintosh)
Knowledge of Networking Technologies (TCP/IP DNS DHCP Active Directory)
Basic scripting and programming skills.
Fundamental AI knowldege
High level of communication skills written and verbal is required in order to interact and provide training to employees
Ability to logically and analytically troubleshoot software and to discuss issues with manager team and internal personnel
Ability to interpret technical material in books journals or manuals; troubleshooting computer system problems
Proven ability to work well under minimal supervision
Extensive organizational and time management skills
Ability to make decisions and manage multiple priorities

Required Experience:

Junior IC