Clio is the global leader in legal AI technology empowering legal professionals and law firms of every size to work smarter faster and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are currently seeking a Data Migrations Specialist EMEA to join our Customer Success Team in Dublin. This is a hybrid role connected to our Dublin Hub.

Clios Dublin team drives our EMEA expansion and is home to product development sales marketing and customer success. Clio is at the forefront of advancing the legal sphere with our ground-breaking Legal Trends Report or our ever-popular Clio Cloud Conference. With the help of the cloud we make lawyers lives simpler and help them better organize and manage their legal practices.

Reporting to the Team Lead of Data Migrations EMEA we are looking for a high output analytical and skilled Data Migrations Specialist to add value energy and technical expertise to our team. You not only have the technical chops but also have mastered the art of customer experience to deliver on data migration sessions as part of a customers full life cycle. This includes setting them up for success long-term and delivering value in every interaction. You are a troubleshooting expert and a consummate people person with deep empathy for ensuring that our employees and customers needs are understood and expectations are not only met but exceeded.

What your team does:

The Data Migrations team at Clio as part of our Customer Success Department specialize in migrating customer data from legacy products into Clio. This can range from exporting data importing data processing data and the cleansing of data. Extract transform and load are terms often used by the team. This team is a key part of our customer onboarding function at Clio which strives to offer the most effortless experience possible to our customers.

This is a team assembled to specifically tackle the need to enhance the customer experience and there are still a lot of opportunities for both process and tooling improvements. We assist customers directly and indirectly by supporting our Customer Enablement team and working with our Product team to automate the right parts of this process for our customers. Our current team members are smart engaged and fun.

What youll work on:

• Deliver data migration sessions to Spanish-speaking customers across EMEA in their preferred language while also supporting our English speaking regions.

• Work closely with Sales and Customer Onboarding Specialists to ensure a smooth and enjoyable transition into adopting our product as quickly and effectively as possible;

• Perform data transformations and imports from various sources (often CSV and SQL) into the Clio products and handle escalated data processing cases;

• Provide superb customer service throughout the data migration process;

• Manage multiple client cases at a time with strict observance of associated tasks and deadlines (as defined by the department);

• Be confident articulate and sensitive to the needs of customers and internal partners;

• Contribute regularly to our customer-facing knowledge articles;

• Partner with other members of the Customer Enablement and Solutions Engineering teams to develop processes around the design development and testing of data transformation extraction and training activities;

• Gain a deep understanding of and staying up to date with the Clio product and common workflows;

• Always looking for and being curious about process and technology improvements to enhance the customers journey and automate the function of the role;

• And other duties as required.

What you may have:

• Fluent written and spoken English and Spanish (required);

• Healthy customer obsession and focus on delivering exceptional client experience;

• Expert in Microsoft Excel (ex. you can comfortably perform different Lookups Left/Right/Trim IfError and other formulas and be able to recognize and interpret patterns);

• Proactive mindset constantly thinking outside the box to employ creative solutions where appropriate;

• Effortless communication skills confident and sensitive to the needs of customers (internal and external) of all abilities;

• Experience with coding (e.g. Python SQL) an asset.

Serious bonus points if you have:

• Experience with Salesforce or other SaaS tools;

• Experience with AI tools (ChatGPT Gemini or Claude);

• Experience working with API-driven applications;

• Proven track record in a dynamic startup environment;

• Bachelors degree or equivalent experience.

What you will find here:

Compensation is one of the main components of Clios Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive equitable salary with top-tier health benefits and dental coverage

• Hybrid work environment with expectation for local Clions (Vancouver Calgary Toronto Dublin and Sydney) to be in office minimum twice per week.

• Flexible time off policy

• Pension contribution

• Clioversary recognition program with special acknowledgement at 3 5 7 and 10 years

*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region applicable experience and skillset of the candidate.

Diversity Inclusion Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves and are united by our mission. We are dedicated todiversity equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included valued and enabled to do the best work of their careers wherever they choose to log in from. We believe that different perspectives skills backgrounds and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation please let us know and we will work with you to meet your needs.

Learn more about our culture at a Human and High Performing AI company meaning we use artificial intelligence to improve all of our recruitment AI helps us streamline the process for greater efficiency. However weve built our systems to ensure that a human always reviews AI-generated output and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @ email addresses.