Copilot Value Realization SME – Measurement & Scaling

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TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Position Overview

The Copilot Activation team is seeking a Value Realization SME to ensure Copilot adoption translates into measurable and sustainable business outcomes.

This role focuses on defining value tracking impact and enabling repeatability and scaling of Copilot-enabled workflows across Finance.

The role partners closely with POD teams and stakeholders to quantify outcomes and support enterprise scaling decisions.

Key Responsibilities

Value Measurement & Analytics

• Define KPIs such as time saved cycle time and quality improvements

• Establish pre- and post-engagement baselines

• Track and report on value realization across engagements

Adoption & Sustainment Tracking

• Monitor adoption signals before during and after POD engagement

• Track sustained usage and identify drop-off risks

• Provide recommendations to improve sustainment

Insight & Storytelling

• Develop executive-ready value narratives and case studies

• Translate data into actionable insights

• Support ROI and investment discussions

Scaling & Asset Development

• Build dashboards scorecards and repeatable measurement frameworks

• Identify scalable use cases

• Enable self-service reporting for business teams

• Build and maintain reusable enablement assets (FAQs demos how-tos)

• Test and validate Copilot scenarios across tools (Outlook Teams Excel Word) to inform guidance and measurement

• Support knowledge base and community content to drive discoverability and adoption

• Partner with IT and Copilot platform teams to incorporate tooling insights telemetry considerations and governance requirements

• Support enterprise scaling efforts by packaging repeatable playbooks and assets beyond individual engagements

• Enable self-service learning for teams post-POD exit through documented workflows office hours and curated resources

Success Measures

• Clear quantified value outcomes for each POD engagement

• Increased sustained Copilot usage

• Availability of standardized reporting and dashboards

• Number of repeatable use cases scaled

• Quality of executive reporting and insights

Qualifications

Education and Experience

• Undergraduate degree

• 3 years in Finance Analytics or Transformation

• Experience in performance measurement and KPI design

Technical Skills

• Strong data analysis skills

• Experience with BI tools such as Power BI

• Familiarity with Copilot or AI-driven workflows

Capabilities

• Structured thinker with strong attention to detail

• Ability to connect data to business outcomes

• Strong communication and storytelling skills

Work activities include a blend of highly collaborative activities and individual deliverables. Individuals are expected to be onsite 4 days a week. Colleagues may spend more or less days in office as required by the business line.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):