Technician Engineer (Cloud Desktops & M365)

Modern Workplace Engineer (Microsoft 365 Azure Windows VDI Security Automation)

Utica MI (office-first with flexibility / hybrid options) Microsoft 365 Azure Windows VMware/VDI Security Automation

Help businesses run betterstarting with the user experience

At SMART I.T. Services we support organizations with cloud-first IT cybersecurity and proactive managed services. Were hiring a Modern Workplace Engineer whos strong in Microsoft desktops cloud productivity and comfortable working in environments that may include virtual desktops (VDI)someone who can improve standardize and elevate the end-user computing experience across diverse client environments.

This is a great fit if you like being hands-on enjoy talking to people and love taking a messy it works kinda environment and turning it into something clean secure and scalable.

What youll do

• Support and improve Windows desktop environments (performance stability user experience standards).

• Deploy configure and optimize Microsoft 365 (identity apps collaboration security baselines).

• Work across cloud/hybrid environmentsAzure and Microsoft services plus on-prem where needed.

• Support and enhance virtual desktop platforms and related tooling (VDIVMware-style environments).

• Handle escalations with excellent communication: diagnose explain resolve and document clearly.

• Strengthen environments with practical security: MFA endpoint hardening patching backup awareness least privilege.

• Build repeatable processes and automations (workflow mindset runbooks integrationstools like n8n/Zapier-style orchestration where it fits).

• Help teams adopt modern productivity tooling safely and usefully (including Copilot and AI-assisted workflows where appropriate).

Technologies youll touch (depending on client)

• Windows 10/11 desktop troubleshooting imaging/provisioning endpoint management concepts

• Microsoft 365 / Azure Windows Server Active Directory/Identity

• Virtual desktop environments (VDI / VMware-type platforms)

• Networking basics (VPN DNS DHCP Wi-Fi) firewall/VLAN concepts (Cisco/Meraki exposure is a plus)

• MSP tooling (ticketing/RMM such as ConnectWise/Kaseya-style operations)

Nice-to-have (not required big plus)

If you bring any of these well be excitedbut theyre not required:

• OpenClaw (AI agent framework) experiencebuilding or operating agentic workflows safely and reliably

• Docker (containers) familiarity

• Kubernetes fundamentals (what it does: orchestrates containerized appsdeployments scaling updates and keeping services running)

• Linux especially Ubuntu (basic admin troubleshooting services scripting)

• Experience experimenting with local/private LLMs and lightweight self-hosting (privacy-aware AI local inference internal tooling)

You might be our person if

• Youve supported a lot of usersand you can balance empathy with efficiency.

• Youre comfortable in both cloud and desktop worlds (and you dont get intimidated by hybrid complexity).

• You know what good looks like for modern endpoints and can improve environments without overcomplicating them.

• Youre the tinkerer type: home lab cloud sandbox testing policies trying automations helping friends/family with tech.

Experience level

Were open to multiple levels but this role is best for someone with strong hands-on Microsoft desktop cloud experience and comfort working in end-user enterprise-ish environments.

Benefits

• 401(k) retirement program

• Health insurance

• Paid time off

• Your birthday off

Ready to apply

If you want to work on modern workplace environmentscloud productivity desktops practical security and automation (with optional exposure to OpenClaw/containers/Linux/LLMs)apply today.

Hybrid/Flex Role Local Residency Required

This position offers some flexible and hybrid scheduling; however candidates must reside within 150 miles of Detroit MI to support on-site client needs occasional in-person meetings and time-sensitive dispatches.

3 quick questions (so I can sharpen this even more)

1. Do you want to name specific VDI platforms (e.g. VMware Horizon Azure Virtual Desktop Windows 365) or keep it generic as VDI

2. Should I add a short success in 90 days section (what winning looks like early on) or keep it lean

3. Any certifications you want to optionally list as nice-to-have (e.g. MD-102 MS-102 AZ-104 Security) or avoid certs entirely