Principal Software Engineer (Product Validation and Support)

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile efficient resilient and secure. As an AI-forward enterprise we are constantly pushing the envelope leveraging the worlds largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users devices and applications in any location.

Here impact in your role matters more than title and trust is built on results. We say impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive honest debatewere focused on getting to the best ideas faster. We build high-performing teams that can make an impact quickly and with high quality. To do this we are building a culture of execution centered on customer obsession collaboration ownership and accountability.

We value high-impact high-accountability with a sense of urgency where youre enabled to do your best work and embrace your potential. If youre driven by purpose thrive on solving complex challenges and want to be part of the team thats helping to secure the AI age we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role

We are looking for a Principal Software Engineer (Product Validation and Support) to join our Engineering team. This is a hybrid role based in San Jose CA (3 days a week in office) reporting to the Senior Director Software Development Engineering. You will be the bridge between customer support and engineering for the Zero Trust for Workloads (Cloud Connector) and Zscaler Microsegmentation products providing a deep understanding of end-to-end product features. Youll be responsible for addressing and driving all customer-facing issues and cloud incidents to resolution while ensuring product enablement is seamless.

What youll do (Role Expectations)

• Triage and resolve critical customer issues to ensure high levels of satisfaction and technical stability
• Be the Power User of the products and help qualify product features and configurations end-to-end to mirror real-world customer environments
• Partner with product managers to define validate and expand new and existing features
• Maintain continuous cloud service and take accountability for addressing any cloud incidences or performance degradations
• Design and implement robust test automation flows and pipelines

Who You Are (Success Profile)

• You thrive in ambiguity. Youre comfortable building the path as you walk it. You thrive in a dynamic environment seeing ambiguity not as a hindrance but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to whats needed navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team not just yourself. You embrace our challenge culture by giving and receiving ongoing feedbackknowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and never stop developing yourself actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What Were Looking for (Minimum Qualifications)

• US Citizenship is required (due to the nature of assigned customers)
• Extensive experience in firewall security network security for workloads and multi-cloud deployments
• Proven experience in a customer-facing capacity specifically handling technical escalations and providing clear paths to resolution
• Strong technical background in cloud deployments with hands-on experience with AWS Azure or GCP networking components such as Transit Gateway GWLB Route53 security groups etc.
• Deep knowledge of networking protocols and services including DNS HTTP TCP/IP and SSL/TLS with an understanding of firewall policies and traffic forwarding

What Will Make You Stand Out (Preferred Qualifications)

• Prior experience working with similar Zero Trust or workload security products
• Deep understanding of at least of the popular CSPs like AWS/GCP/Azure

#LI-Hybrid #LI-KM9

At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:

By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal state and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support.