Customer Support Specialist ideal for Biomedical scientist
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Job Location:
Maidenhead - UK
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
About the Role
We are looking for a highly motivated Customer Support Specialist to join our Core Diagnostics this role you will deliver exceptional remote support to customers across assay applications systems and instrumentation (Alinty). You will play a critical role in ensuring high customer satisfaction while maintaining compliance with quality and regulatory standards.
Key Responsibilities
Provide technical support to customers via telephone email and online platforms
Troubleshoot assay applications systems and instrument-related queries
Accurately document all customer interactions in line with quality and compliance requirements
Deliver excellent service to achieve high customer satisfaction (NPS) and resolution rates
Collaborate with internal teams to resolve complex technical issues
Act as a technical expert within your assigned product line
About You
Bachelors degree or equivalent experience (preferred in medical engineering or related scientific field)
Proven experience in a similar customer support or technical role
Strong communication and interpersonal skills
Experience engaging with laboratory or clinical staff
Solid analytical and problem-solving abilities
Comfortable using technical systems tools and software
WHAT WE OFFER
As youd expect from a global healthcare company we offer a fantastic range of benefits including competitive salaries a superb defined contribution pension scheme private healthcare life assurance and a flexible benefits scheme.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.
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The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
CRLB Core Lab
LOCATION:
United Kingdom > Maidenhead : Abbott House
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 5 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Required Experience:
IC
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
