Solutions Engineer

Your role

• Support the Enterprise Accounts teams in technical sales and solutions.
• Direct prospect engagements including the leading of building and site tours technical pre-sales calls and proposal generation pricing and contract negotiations.
• Understand and document customer technical needs both from a critical infrastructure and fit-out perspective to then design and present solutions to meet those needs.
• Where appropriate act as the technical Subject Matter Expert for multi-site deployments ensuring that the approach to the design deployment and pricing of solutions is consistent across regions.
• Liaise with internal stakeholders including Design Engineering & Construction (DE&C) Service Operations Customer Success Asset/Portfolio and Implementation teams to ensure designed solutions meet customer needs whilst adhering to defined standards and production requirements.
• Work with other Solutions Engineers Bid Management and Sales to serve as a coordination and review point for technical components of customer RFI/RFPs.
• Support Design Construction and Engineering (DE&C) Team by providing customer insight into future design workshops.
• Produce Statements of Works (requirements capture) suitable for third party partners to produce accurate pricing for customer proposals.
• Participate in forecasting pipeline and market analysis.

What youll need

• Bachelor level (e.g. Degree in science engineering or related discipline or equivalent).
• Work Experience in the Data Centre sector or telecommunications for at least 3-5 years.
• Prior Management experience is essential
• ITIL Expert Certified is desirable but not required.
• PM Certified is desirable but not required.
• Experience using CAD Visio or other drawing-based softwares (Basic level).
• Electrical mechanical or building services engineering experience.
• Experience of using tools such as Salesforce AutoCAD is beneficial.

Soft Skills

• Customer centricity and natural drive to work with other areas of the business to provide the customer with the best possible outcome.
• True Team player that connects people and unites them to do the right things for our customers (without the authority to instruct them to do so)
• Results Driven
  Own it we take responsibility for our actions.
  Deliver we deliver on our promises to one another and our customers.

Future-focused we balance short term results with investment in the future