Casual Guest Experience Expert London Marriott Hotel Kensington

We are looking for a passionate Casual Guest Experience Expert to join our amazing team at London Marriott Hotel Kensington.

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself join a team where everyone has a voice. Be inspired by whats possible and discover your own future. Begin your purpose belong to a global community and become the best version of you. At you.

The impact youll make.

First impressions are everything. And youll set the tone for every guests stay. With a genuinely warm welcome youll be ready with answers to any questions and happy to offer information about hotel services facilities and the local area. Anything to help make their visit that bit more special. And creating the smoothest check-out experience youll make sure they leave us happy too.

Perks you deserve.

• Personal coaching to support you in your day-to-day job and development and training opportunities.
• Special discounted room rates for 9000 Marriott hotels worldwide for you your family and friends.
• 50% discount on Food & Beveragewhen dining in the hotel.
• Start with 28 holidays (Including Bank Holidays) then watch your time off grow1 extra day every work anniversary!
• Heavily discounted room rates for you & friends and family -why not we are after all the largest hotel company in the world!
• Recommend a Friend Incentive Be rewarded for referring someone you know!
• Complimentary staff uniform dry cleaning- we do like to make an impression
• Complimentary meals on duty.

What youll do

• Process guest check-ins assigning rooms and activating room keys.
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns.
• Answer respond to and process all guest calls messages questions or concerns.
• Give guests information and directions regarding property and local areas of interest.
• Process check-outs and resolving any disputed charges.
• Process payments and room charges as well as cashing guests personal and travellers cheques
• Confirm reservations and cancellations running daily reports on the number of arrivals and departures.

What were looking for

• A warm people-oriented demeanor
• A team-first attitude
• Positive outlook and outgoing personality
• Flexibility problem-solving skills and multi-tasking ability
• The ability to stand sit or walk for extended periods of time across a work shift.

LONDON MARRIOTT KENSINGTON

At the 4-star London Marriott Hotel Kensington ideally located near Londons best-known landmarks we stand out from the crowd. We relentlessly pursue our craft. We support one another strive for excellence and advance our expertise. We are versatile. Situated within a soaring seven-story atrium we are empowered to stay in control and soar above it all.