D365 FO Technical Consultant (Developer)

is looking for a skilled D365 Finance & Operations (F&O) Developer to join our dynamic Managed Services team in Canada. As a Managed Services D365 Finance & Operations (F&O) Developer you will deliver high-quality technical development troubleshooting and enhancements for D365 F&O environments ensuring our clients receive reliable efficient and well-designed technical solutions.

Areas of Responsibility

• Provide hands-on development troubleshooting and technical support for D365 Finance & Operations in response to client requests within Service Level Targets (SLTs)
• Collaborate closely with client stakeholders to enhance their use of D365 F&O applying best practices in development and support delivery
• Proactively identify analyse and resolve technical issues and risks to minimise disruption for clients
• Collaborate with team members as part of a global managed services division
• Recommend improvements to internal development standards support methodologies and technical processes
• Contribute to the analysis development and implementation of opportunities for additional services or enhancements that can benefit clients
• Liaise with Microsoft and ISV partners to address technical issues relevant to client environments
• Commit to ongoing professional development pursuing relevant certifications where appropriate
• Maintain a professional and positive representation of the business in all interactions

Technical Responsibilities

• Monitoring of live support cases; ensuring clients are kept up to date regarding progress and recording all client related information on the relevant portals
• Perform routine technical checks on applications and environments and report findings to senior members of the team
• Assist with maintenance development and improvement of internal systems and client systems
• Develop customisations and extensions within D365 Finance & Operations using X and the extension framework
• Design develop and deploy technical solutions including integrations enhancements and system improvements using relevant development tools and technologies
• Work with data entities APIs and integration frameworks to enable data exchange between D365 F&O and other systems
• Conduct debugging and root cause analysis of technical issues within client environments
• Conduct unit testing and debugging of developments to ensure they meet specified requirements and are free of defects
• Create and maintain technical documentation including technical design documents code documentation and deployment instructions
• Ensure that all customisations and developments adhere to security compliance and performance standards
• Collaborate with functional consultants business analysts and other stakeholders to translate business requirements into technical solutions

Skills and Experience

• Demonstrated experience developing solutions within Microsoft Dynamics 365 Finance & Operations
• Strong knowledge of X development and Dynamics 365 extension patterns
• Experience working with Azure DevOps for source control and development lifecycle management
• Experience working with integrations data entities and APIs within the Dynamics ecosystem
• Strong analytical and troubleshooting skills in complex technical environments
  Ability to manage complex technical support scenarios within enterprise systems
• Attention to detail and a strong commitment to delivering high-quality technical solutions
• Versatile experience across different industries and client environments
• Proven ability to analyse and solve complex problems with innovative solutions
• Self-directed and capable of managing multiple priorities effectively
• Strong client-facing communication skills and ability to remain composed under pressure
• Strong focus on client satisfaction and delivering a positive service experience

Education

• Bachelors degree in information technology or equivalent professional qualifications
• Relevant Microsoft certifications are preferred