Collision Center Customer Service Rep

As Customer Service Rep you will be the first point of contact with our customers.From greeting vehicle owners to explaining the repair process our Customer Service Reps are true professionals who enjoy helping others.

Responsibilities:

• Greets customers as they arrive in a pleasant and professional manner.
• Answers incoming phone calls in a prompt polite and professional manner.
• Screens calls directs them to the proper party and/or obtains enough information to allow for follow-up that is convenient for the customer.
• Assists in opening repair orders for all vehicles coming into the body shop for repairs.
• Receives cash checks and credit card payments from customers and records the amounts received.
• Closes repair orders on the computer system in a timely manner.
• Files repair orders.
• Reconciles cash drawer daily as directed by the accounting office.
• Follows up on body shop accounts receivable to maintain satisfactory levels of payment.
• Assists body shop manager as necessary (i.e. payroll estimates vendors etc.).
• Prepares purchase orders for all vendors.
• Maintains a professional appearance and a neat work area.
• Reliable attendance at scheduled shifts.

Qualifications:

• Organized and friendly personality

• Time management skills

• Fantastic communication skills with your customers

• Professional well-groomed personal appearance

• Clean driving record

• Willing to submit to a pre-employment background check & drug screen

Dealership Benefits

Insurance plans available for eligible full time associates

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Voluntary Accidental Insurance

Voluntary Critical Insurance

401k retirement

Paid Holidays for eligible associates

Paid vacations for eligible associates

Employee discounts

Sick Leave for eligible associates

Drug Free workplace