Amazon Connect Specialist

Greetings from Maneva!

Job Description

Job Title - Amazon Connect Specialist

Experience - 13- 15 Years

Location -PAN India

Notice - Immediate joiner

Requirements:-

We are seeking a skilled Amazon Connect Specialist with around 12 to 15 yrs. of exp. who designs builds and maintains cloud-based contact center solutions typically experience with AWS services specifically Amazon Connect Lambda Lex and telephony integration. Key responsibilities include creating IVR flows integrating CRM systems (e.g. Salesforce) and using Python/ for Serverless real-time voice/chat

• Contact Flow Design:Developing and optimizing IVR queue management call routing and call back workflows using Amazon Connect.
• Serverless Integration:Building deploying and maintaining AWS Lambda functions to support dynamic routing data lookups and API integrations.
• AI/Lex Development:Creating and enhancing chatbot interactions using Amazon Lex for conversational AI.
• CRM Integration:Connecting Amazon Connect with CRM systems like Salesforce Service Cloud/Voice including screen pops and call logging.
• Architecture & Security:Designing secure scalable and compliant contact center infrastructure.
• DevOps:Utilizing CI/CD Git and Infrastructure as Code (IaC) for deployment.

Required Skills & Experience

• AWS Expertise:3 years hands-on experience with Amazon Connect Lex Polly Lambda S3 CloudWatch and Kinesis.
• Programming Skills:Proficiency in Python or Java for automation and Lambda development.
• Telephony Experience:Understanding of VoIP SIP and contact center technologies (e.g. Genesys Avaya).
• Data Handling:Experience with SQL REST APIs and JSON.
• Tools:Familiarity with AWS Connect Agent Workspace Amazon Connect Streams API and Event Bridge.

Soft Skills:

• Strong analytical and troubleshooting skills.
• Excellent communication and documentation abilities.
• Ability to work independently and in a team environment.

If you are excited to grab this opportunity please apply directly or share your CV atand