Manager Customer Insights & Integration
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Job Location:
Richfield, MN - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
As a Manager Customer Insights & Integration you will help bring thecustomervoice into business decisions by leading and executing research CX measurementand translating insights into meaningful action. You will design and conduct primary and secondary research synthesize findingsandsentimentacross multiple data sources andidentifypatterns that inform business strategy and customer experience improvements.
You will partner closely with cross-functional teams to ensure insights are understood relevant and actionable helping stakeholders connect the what to the so what and now this role is more hands-on in researchand CX measurementyou will also contribute to shaping recommendations and influencing decisions within your business area.
This role is hybrid which means you will work some days on site at the Best Buy location listed on this posting and some days virtually from home or another nonBest Buy location. The specific work arrangements vary by role and team and the recruiter or hiring manager will provide additional details during the hiring process.
Whatyoulldo
Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially key moments in your life.
Our benefits include:
Certain roles where market norms demand it are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans including eligibility please refer to ourIncentive Programs Summary.
For more information about benefits LOA and paid time off please refer to ourBenefits Guide.
About us
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
You will partner closely with cross-functional teams to ensure insights are understood relevant and actionable helping stakeholders connect the what to the so what and now this role is more hands-on in researchand CX measurementyou will also contribute to shaping recommendations and influencing decisions within your business area.
This role is hybrid which means you will work some days on site at the Best Buy location listed on this posting and some days virtually from home or another nonBest Buy location. The specific work arrangements vary by role and team and the recruiter or hiring manager will provide additional details during the hiring process.
Whatyoulldo
- Partner with cross-functional stakeholders tounderstand business needs frame problems ensure insights are relevant and actionable and measure the CX results
- Design and execute primary research (qualitative and quantitative) andleveragesecondary and syndicated sources to answer key business questions
- Analyze and synthesize research findings alongside behavioral operational and market data toidentifymeaningful patterns and insights
- Translate findings into clear what so what and now what insights that inform business decisions and strategies
- Support the development of insight-led recommendations and contribute to business strategies roadmaps and experience improvements
- Create clear compelling storytelling and deliverables that communicate insights effectively to stakeholders
- Collaborate with internal data analytics and research teams to integrate insights andleveragesharedexpertise
- Build strong working relationships with business partners contributing to trust and ongoing engagement
- Contribute to the broader Customer Insights & Integration and research community by sharing knowledge learning from others and applying best insights into clear so what and now what implications driving alignment action and measurable business impact
- Contribute to the development and evolution of our enterprise customer strategy and deliver executivelevel storytelling grounded in robust research and evidence
- 5 or more years of experience in customer insights research strategy or related roles
- 3 or more yearsof experiencedesigning and executingstrategy orprimary research across qualitative and/or quantitative methodologies
- 3 or more years of analytical experience withthe ability to synthesize multiple data sources into clear insights
- Ability to translate data and research into actionable recommendations (what so what now what)
- Strong communicationand storytelling skills
- Ability to collaborate with cross-functional partners and contribute to influencing decisions
- 7 or more years of experience in customer experience research or insights roles
- Familiarity with integrating research with behavioral operational or market data
- Fluent in using advanced analytical tools (e.g. SQL Python R Tableau Power BI or equivalent
- Advanced PowerPoint and Excel skills
- Skilled inAI or machine learning tools forresearchdataanalysisand insight generation
- Experienceleading or supporting business channels such as Retail e-Commerce Supply Chain Contact Center Services orthird-partyMarketplace.
Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially key moments in your life.
Our benefits include:
- Competitive pay
- Generous employee discount
- Physical and mental well-being support
Certain roles where market norms demand it are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans including eligibility please refer to ourIncentive Programs Summary.
For more information about benefits LOA and paid time off please refer to ourBenefits Guide.
About us
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Required Experience:
Manager
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