We are UMG the Universal Music Group. We are the worlds leading music everything we do we are committed to artistry innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music music publishing merchandising and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters and we produce distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

As a key member of our Global Technical Operations team you will be responsible for the reliability scalability and performance of the critical systems that power a global enterprise. By blending a software engineering mindset with operational expertise you will engineer solutions that improve system reliability automate complex processes and reduce manual toil. You will be an essential partner to our development infrastructure and security teams driving a culture of resilience and continuous improvement across the organization.

As a Service Reliability Engineer you wont just be supporting systems; youll be ensuring the services that connect artists and fans around the globe are always on.

Job Functions:

Key Responsibilities

System Reliability & Performance

Design build and maintain the availability scalability and performance of critical services.

Develop and maintain robust monitoring alerting and observability systems (e.g. using AWS CloudWatch Dynatrace) to ensure rapid issue detection and resolution.

Monitor infrastructure capacity and performance providing analysis and suggestions for service delivery improvement.

Automation & Efficiency

Drive the automation of repetitive operational tasks including infrastructure provisioning deployments and scaling.

Create and maintain scripts and custom code to support and enhance our operational toolset.

Support and optimize CI/CD pipelines to improve deployment speed and reliability.

Incident Management & Collaboration

Participate in an on-call rotation to troubleshoot and mitigate production incidents.

Lead post-incident reviews and root cause analyses to implement lasting solutions.

Partner with engineering and IT stakeholders to embed SRE best practices (SLOs error budgets) into the design and development lifecycle.

Job Requirements:

Required Experience & Skills:

A strong background in systems administration (Linux/Windows) in a large-scale environment.

Proficiency in at least one programming language (e.g. Python Go Java).

Hands-on experience with a major cloud platform (AWS GCP or Azure) with a high preference for AWS.

Solid understanding of networking containers (Docker Kubernetes) and Infrastructure as Code (e.g. Terraform Ansible).

Experience with modern monitoring and observability tools (e.g. Prometheus Grafana Datadog Splunk Dynatrace).

Proven analytical and problem-solving abilities with experience in a high-pressure environment.

Excellent communication skills and the ability to foster a collaborative team environment.

Preferred Experience & Skills:

Bachelors degree in an IT-related field.

Experience managing large-scale distributed systems for a global organization.

Familiarity with IT governance standards like ITIL.

Direct experience with ServiceNow for IT service management.

Knowledge of chaos engineering resilience testing and advanced capacity planning.

Perks Playlist:

Join an entrepreneurial global organization where authenticity boldness creativity connection drive and insight arent just valuestheyre how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):

• Comprehensive medical dental and vision coverage

• Including 100% coverage for out-patient in-network mental health services

• Fertility coverage for eligible medical plan participants

• Wellbeing reimbursements for fitness classes spa treatments meal services travel and so much more (up to $720/year)

• Student Loan Repayment Assistance and Tuition Reimbursement

• 401(k) with 100% immediate vesting on the first 5% of your contributions plus an additional UMG contribution

A variety of ways to prioritize much-needed time away from work including:

• Flexible Paid Time Off (PTO) for exempt employees

• 3-weeks PTO for non-exempt employees

• 2-weeks paid Winter Break

• 10 Company Holidays (including Juneteenth and Wellbeing Day)

• Summer Fridays (between Memorial Day and Labor Day)

• Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama Arizona Georgia Mississippi North Carolina South Carolina Tennessee and Utah.

Please note UMG is not enrolled in E-Verify in California and New York and cannot support employment of candidates whose employer must enroll in E-Verify for example candidates on STEM-OPT.

For more information please click on the following links.

E-Verify Participation Poster:English / Spanish

E-Verify Right to Work Poster:EnglishSpanish

Job Category:

Salary Range:

The actual base salary offered depends on a variety of factors which may include as applicable the qualifications of the individual applicant for the position years of relevant experience specific and unique skills level of education attained certifications or other professional licenses held and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.