Customer Srvc Representative

Location:

How will you CONTRIBUTE and GROW

We are looking for you !

• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life including Medical Dental Vision Life AD&D and Disability Insurance.

• Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.

• Future Security: 401(k) Retirement Plan with company match Tuition Assistance Paid Holidays Vacation and Sick time.

• Early Access: Your benefits start after just 30 days of employment.

Recruiter: Neelam Patel / / 913.343.5762

This position is responsible for delivering world-class customer service and building business relationships with internal and external customers including ANC (Airgas National Carbonation) clients. Key duties include the fast and accurate processing of orders and service requests handling general inquiries and basic troubleshooting via inbound and outbound calls. The representative coordinates C02 fills and service calls provides estimated time of arrivals to customers and works with Service Managers and Area Beverage Managers to ensure customer satisfaction by following the escalation process.

• Manage inbound and outbound customer calls providing product/service information and determining appropriate service actions.

• Coordinate logistics for service CO2 fills and rush deliveries including providing ETAs and liaising between customers Service Managers Area Beverage Managers drivers and Accounts Receivable.

• Provide non-technical customer support handle next-level service issues and conduct basic troubleshooting calls.

• Maintain excellent follow-up skills to advise customers on response methods and time frames for service requests.

• Assist with special projects process documentation and updates email/portal order processing and departmental training initiatives.

Are you a MATCH

Required Qualifications:

• High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.

Preferred Qualifications:

• Proficient in Google suite applications and Microsoft Office (Word Excel) as well as a demonstrated ability to utilize financial applications within SAP.

Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical dental and vision plans short-term and long-term disability life and accidental death and dismemberment (AD&D) insurance Employee Assistance Program (EAP) pre-tax commuter transportation benefit parental leave vacation sick time floating holidays jury duty and funeral/bereavement leave and paid holidays for all eligible full-time employees.

Additionally we offer our eligible employees a 401k plan with company matching funds tuition reimbursement discounted college tuition for eligible employees dependents and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

Your DIFFERENCES enhance our PERFORMANCE

At Airgas we are committed to building a workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants regardless of their race gender sexual orientation religion disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.

About Airgas

Airgas an Air Liquide company is a leading U.S. supplier of industrial medical and specialty gases as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18000 associates Airgas fosters a culture of safety customer success sustainability and innovation. Airgas associates are empowered to share ideas take initiative and make decisions.

Airgas is a subsidiary of Air Liquide a world leader in gases technologies and services for industry and healthcare. Present in 60 countries with approximately 66500 employees Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas you matter and so does the work you do. As a member of our team you play an important role in the success of your team making sure our products are created sustainably and delivered safely and turn youll find a welcoming workplace where youre valued for who you are and where you can fill your potential while growing a fulfilling career whatever path you choose.

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic.

Airgas an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact us by email at

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