Product Specialist Customer Agent

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Klaviyo is seeking a Product Specialist Customer Agent to accelerate growth of our Customer Agent product within K:Service. This is a dedicated revenue-focused specialist seller role designed to drive pipeline generation increase close rates and work closely to support both internal Klaviyo sellers and partners on Customer Agent role is not a technical overlay or solutions architect position. Instead it is a focused commercial specialist who partners closely with Account Executives Product and Solutions teams to create near-term revenue impact and drive Customer Agent adoption across segments.

The Product Specialist will report directly to the Segment Director and will be deployed strategically across:

• Pipeline generation initiatives
• High-priority in-flight pursuits
• Strategic partnership opportunities
• Upmarket expansion motions

This is a high-visibility role designed to create immediate impact and accelerate Customer Agent growth.

What youll do:

Revenue Acceleration & Pipeline Generation

• Own dedicated pipeline generation efforts for Customer Agent within assigned segment
• Partner with AEs to identify qualify and advance Customer Agent opportunities
• Proactively source and create net-new Customer Agent pipeline
• Execute focused outbound and partnership-driven motions

Deal Support & Conversion

• Engage in high-priority in-flight opportunities to improve win rates
• Lead Customer Agent discovery and value articulation conversations
• Position Customer Agent within broader K:Service value narrative
• Drive urgency and executive alignment in late-stage pursuits

Strategic Partnership Activation

• Partner with leadership to activate RCS / Google partnership opportunities
• Identify accounts that can leverage Customer Agent in partnership contexts
• Coordinate with Product and GTM teams on joint execution strategies

Cross-Functional Collaboration

• Work closely with:
• Segment AEs
• Product team
• Solutions Architects
• Marketing
• Partnerships
• Provide field feedback to Product to inform roadmap and positioning
• Help build repeatable Customer Agent sales plays

Focus & Ownership

• Maintain singular focus on Customer Agent performance within segment
• Track and report pipeline creation influenced revenue and close rate impact
• Operate as the segments go-to commercial expert for Customer Agent

Who you are:

• Proven quota-carrying SaaS seller (Commercial Corporate or Mid-Market experience preferred)
• Strong pipeline generation skills
• Experience running complex multi-stakeholder sales cycles
• Ability to drive urgency and executive alignment
• Comfort working cross-functionally with Product and Solutions
• Strong business acumen and storytelling skills
• Track record of outperforming quota