Guest Services Associate
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Job Location:
Mount Vernon, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Guest Services Associate
Part-Time
Background:
The Education and Guest Services Division provides meaningful learning opportunities for Mount Vernons one million annual visitors and students in classrooms around the country. Through a diverse portfolio of interpretive experiences engaging public programs and online resources we expand each learners understanding of and appreciation for our nations Founding Father and the world in which he lived.
The Education and Guest Services team is composed of the Interpretation Historic Trades Guest Services K12 & Youth Programs Education Admin departments comprising more than 150 full- and part-time staff members.
Part-Time
Background:
The Education and Guest Services Division provides meaningful learning opportunities for Mount Vernons one million annual visitors and students in classrooms around the country. Through a diverse portfolio of interpretive experiences engaging public programs and online resources we expand each learners understanding of and appreciation for our nations Founding Father and the world in which he lived.
The Education and Guest Services team is composed of the Interpretation Historic Trades Guest Services K12 & Youth Programs Education Admin departments comprising more than 150 full- and part-time staff members.
Division-wide Principles:
- Exceed audience learning expectations and ensure a level of access in which everyone is welcome. Be friendly respectful engaging and flexible. Always remember that this visit may be their first and only.
- Encourage a meaningful appreciation of George Washington and the world in which he lived. Ensure that his legacy connects to the world our audiences live in today.
- Engage yourself in the mission of the Mount Vernon Ladies Association take responsibility for your continued development and commit to collaboration. Care for your colleagues and be proud of what we accomplish together.
General Description:
Guest Services Associates welcome guests of all ages and backgrounds assist with their orientation to the Mount Vernon experience wayfinding on the property and assists with ticket and membership sales. This group creates a positive learning environment by being hospitable approachable and professional in appearance and demeanor.
Compensation:
$15.00/hour
Expected Hours:
24 hours/week to include 2 weekdays and alternating weekends
Essential Duties:
Guest Services Associates welcome guests of all ages and backgrounds assist with their orientation to the Mount Vernon experience wayfinding on the property and assists with ticket and membership sales. This group creates a positive learning environment by being hospitable approachable and professional in appearance and demeanor.
Compensation:
$15.00/hour
Expected Hours:
24 hours/week to include 2 weekdays and alternating weekends
Essential Duties:
- Assist supervisors with the daily opening closing and security of the relevant facilities.
- Assist supervisors with the implementation of emergency procedures when necessary to ensure safety for our guests colleagues historic structures and collections.
- Maintain a thorough understanding of estate logistics membership offerings programs and content.
- Assist with other projects as needed.
Qualifications and Education Requirements:
- Excellent customer service skills and an outgoing friendly positive demeanor is necessary.
- Strong communication skills are required.
- Must be responsible flexible punctual and able to work well under pressure.
- Ability to work creatively and effectively as a member of a team is mandatory.
Special Requirements:
- Must be able to stand/walk for long periods on varying surfaces inside and outside and in a variety of conditions.
- Must comply with: comprehensive dress code for uniformed staff; departmental standard operating procedures.
- Must work frequent weekends evenings and holidays.
Work Environment:
This position involves working in both indoor museum settings and outdoor historic grounds. The role requires frequent interaction with visitors and groups in varying weather conditions. The noise level can fluctuate from quiet to moderate.
This position involves working in both indoor museum settings and outdoor historic grounds. The role requires frequent interaction with visitors and groups in varying weather conditions. The noise level can fluctuate from quiet to moderate.
Physical Requirements:
This role requires extended periods of standing and walking including over uneven terrain. The employee may need to climb stairs or inclines and occasionally lift or carry materials weighing up to 25 pounds. Clear verbal communication and auditory ability are essential.
Benefits:
This role requires extended periods of standing and walking including over uneven terrain. The employee may need to climb stairs or inclines and occasionally lift or carry materials weighing up to 25 pounds. Clear verbal communication and auditory ability are essential.
Benefits:
- 403(b) Retirement plan with employer matching
- Employee recognition at 5 years of service
- Monthly employee events
- Employee referral program
- Flexible work schedule
- On-site Library
- Discount on Public Event Tickets
- Discount in the Mount Vernon Shops
- Discount at the Mount Vernon Inn and Food Court Pavilion
- Free Parking
The Mount Vernon Ladies Association is dedicated to creating an inclusive environment for all employees. As an Equal Opportunity Employer we are committed to building and retaining a team that represents a variety of skills experiences and perspectives. All employment decisions are based on business needs job requirements performance and qualifications without regard to race religion or belief national or ethnic origin gender/sex (including pregnancy) age physical mental or sensory disability sexual orientation gender identity and/or expression marital or domestic partnership status veteran and military status family or parental status or any other status protected under federal state or local law. The Mount Vernon Ladies Association will not tolerate discrimination or harassment based on any of these characteristics.
Required Experience:
IC
About Company
George Washington’s Mount Vernon is the historic home of George and Martha Washington, located 13 miles south of Washington, DC. Guests can see the historic mansion, stately rooms, and outbuildings preserved to the year 1799, the last year of George Washington’s life. Owned and operat ... View more
