Feature Lead Senior Platform Engineer (Development & L1L2 Support Integration)

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed build a career and contribute to our shared success. This includes attracting and developing exceptional talent recognizing and rewarding performance and supporting our teammates physical emotional and financial wellness through affordable competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service community college education or a wide range of work and life experiences. These journeys foster resilience leadership and innovation strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration engagement and career development. Our approach includes clear in-office expectations while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:

This job is responsible for providing leadership technical direction and oversight to a team delivering technology solutions. Key responsibilities of the job are to provide oversight of the design implementation and maintenance of complex computer programs align technical solutions to business objectives and ensure that coding practices/quality comply with software development standards. Job expectations include conducting multiple software implementations and applying both depth and breadth in knowledge of several technical competencies.

We are seeking a highly skilled Senior Platform Engineer who combines application development DevOps engineering and L1/L2 production support expertise to enable the successful onboarding deployment and ongoing support of enterprise applications.

This role is responsible for end-to-end ownershipfrom application build environment setup and platform integration to production stability incident management and continuous improvement. The ideal candidate will operate in a security-first compliance-driven banking environment ensuring high availability scalability and operational excellence.

Responsibilities:

• Designs develops and is accountable for feature delivery
• Applies enterprise standards for solution design coding and quality
• Ensures solution meets product acceptance criteria with minimal technical debt
• Guides the team on work breakdown and execution
• Works with the Product Owner to ensure that product backlog/requirements are healthy with clear acceptance criteria
• Plays a team lead role (as an individual contributor) and mentors the team
• Guides team members with skills and practices (planning and estimation peer reviews and other engineering practices)

Key Responsibilities:

• Monitor system health and application performance using Grafana Prometheus Dynatrace and Splunk; respond to alerts troubleshoot issues perform root cause analysis and ensure timely resolution.
• Design build and deploy containerized applications using OpenShift/Kubernetes Docker and Helm; create deployment manifests and ensure scalability and reliability best practices.
• Support and maintain OpenShift/Kubernetes clusters deployments services ingress/routes and configurations.
• Build and manage CI/CD pipelines using Bitbucket Jenkins Artifactory XL Release and Ansible; automate release processes and maintain deployment artifacts.
• Work with global teams to onboard applications and integrate with enterprise systems including monitoring logging IAM CI/CD and databases.
• Configure and troubleshoot web servers (NGINX Apache Gunicorn Uvicorn) and apply networking concepts such as DNS load balancing and traffic routing.
• Perform database health checks tuning integration and troubleshooting for PostgreSQL MongoDB and Cassandra.
• Manage Redis caching and demonstrate working knowledge of messaging systems such as Kafka.
• Configure and manage observability across metrics logs and traces using Prometheus Alertmanager OpenTelemetry Splunk and Dynatrace.
• Develop automation scripts using Python Bash YAML and PowerShell to improve operational efficiency.
• Manage and secure Linux (RHEL) environments containers and VMs ensuring compliance and performance optimization.
• Align applications with IAM and security standards (SSO OAuth/OIDC Active Directory Vault TLS/PKI); support threat modeling and vulnerability analysis.
• Manage project delivery using Agile methodologies including backlog prioritization and progress tracking via Jira.
• Maintain architecture diagrams runbooks SOPs and technical documentation in Confluence/SharePoint.
• Collaborate with development infrastructure and security teams to resolve issues and implement improvements.

Required Qualifications:

• 7 years of experience in DevOps / Platform Engineering / Production Support / Application Development
• Strong ownership across development support lifecycle
• Ability to operate at both deep technical level and high-level architecture view
• Excellent collaboration with global teams
• Process-oriented with focus on documentation and governance
• Automation mindset to eliminate manual effort
• Comfortable leveraging AI/LLMs (e.g. Copilot) for productivity

Technical Skills:

• Containerization & Orchestration: OpenShift Kubernetes Docker Helm
• CI/CD & DevOps: Jenkins Bitbucket Artifactory XL Release Ansible
• Programming & Scripting: Python NodeJS Bash YAML
• Operating Systems: Linux (RHEL) Windows
• Web & Middleware: NGINX Gunicorn Uvicorn Apache
• Observability: Prometheus Grafana Dynatrace Splunk OpenTelemetry
• Databases: PostgreSQL MongoDB Cassandra
• Caching & Messaging: Redis Kafka (conceptual)
• Security & IAM: SSO OAuth/OIDC Active Directory Vault
• Infrastructure as Code: Helm Terraform

Desired Qualifications:

• Experience working in enterprise/banking environments preferred
• Visualization: Tableau (preferred)

Skills:

• Automation
• Influence
• Result Orientation
• Stakeholder Management
• Technical Strategy Development
• Architecture
• Business Acumen
• Risk Management
• Solution Delivery Process
• Solution Design
• Agile Practices
• Analytical Thinking
• Collaboration
• Data Management
• DevOps Practices

Minimum Education Requirement: Bachelors degree or equivalent work experience.

Shift:

Hours Per Week:

Pay Transparency details