Audio Visual Analyst Digital and Technology Partners Onsite

Onsite 100% 7am - 4pm typically however shift varies

Location: Mount Sinai Hospital mostly at Mount Sinai West and Mount Sinai Morningside locations for weekly coverage however flexible to cover other facilities as needed.

The EVC Analysts role is to support and maintain in-house audio-visual equipment systems and video conference assets. This includes operating interfacing maintaining distributing installing configuring repairing and upgrading various electronic devices while ensuring their optimal performance. This person will also troubleshoot problem areas in a timely and accurate fashion and provide end-user training and assistance where required.

Strategy & Planning

• Assist in developing long-term strategies and capacity planning for meeting future video collaboration equipment and corporate technology needs.

Operational Management

• Identify and deliver required audio-visual service levels according to company policies and user requirements.
• Set up configure test maintain monitor and troubleshoot video teleconferencing equipment multimedia devices televisions monitors projectors recording equipment speaker sets digital cameras and other presentation equipment.
• Receive and respond to incoming service request tickets calls and/or e-mails regarding AV collaboration software/hardware requests and problems reported.
• Perform onsite analysis diagnosis and resolution of complex AV collaboration hardware problems for a variety of end users and recommend and implement corrective solutions including offsite repair as needed.
• Document instances of AV equipment failure repair/reconfiguration installation and removal or replacement.
• Initiates video call connectivity and provides technical assistance during videoconferencing.
• Accept and process incoming booking requests for AV equipment setup and/or assistance through the Service Now ticket process.
• Troubleshoots and provides solutions for technical failure issues during videoconferencing to allow for minimal downtime and continuity of the conference.
• Transport AV equipment throughout facility using mobile carts or carrying to location.
• Provides support to clients in the assisted and independent use of audiovisual equipment to provide for high quality communication of information during all types of conferences and meetings

• Provides for digital recording and minimal postproduction edits.

  
  
  

Education Requirements

HS/GED (Associates preferred). 1 year technical electronic training or any combination of training and experience from which comparable knowledge can be acquired

Experience Requirements

1-2 years related experience repairing audiovisual equipment

Knowledge & Experience

• Excellent technical knowledge of video conferencing communications applications such as Zoom and MS Teams. Presentation and other AV hardware including HP-Poly QSC Biamp.
• Comprehensive hands-on AV equipment troubleshooting experience.
• Extensive equipment support experience with projectors PC interfaces cameras signal converters/transmitters and AV switching interfaces.
• Good knowledge of current network protocols operating systems software and standards including WAN Wi-Fi LAN connection networks H.261 H.264 protocols Windows OS MAC OS MS Office Suite.
• Mechanically inclined.
• Ability to operate power tools components and peripheral accessories.
• Able to read and understand technical manuals procedural documentation and OEM guides.
• Ability to conduct research into AV hardware products and issues as required.
• Understanding of the organizations goals and objectives.

Personal Attributes

• Effective interpersonal skills and relationship-building skills.
• Able to independently solve problems in the field
• Strong customer-service orientation.
• Strong written and oral communication skills.
• Self motivated and directed.
• Keen attention to detail.
• Analytical and problem-solving abilities.
• Able to prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented collaborative environment.

Work Conditions

• Requisite flexible hours including possible weekends.
• Coverage of multi-site locations
• Sitting standing and walking for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard mouse hand and power tools and to handle other AV equipment components.
• Lifting and transporting heavy to moderately heavy objects including mobile carts monitors/displays and video recording equipment.

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $23.01 - $41.50 Hourly. Actual salaries depend on a variety of factors including experience education and operational need. The salary range or contractual rate listed does not include bonuses/incentive differential pay or other forms of compensation or benefits.

288 - DTP End User Computing - MSH Mount Sinai Hospital