Sales Support Officer

Sales Support Officer

Location Sydney Melbourne or Perth remote for an experienced person

• Be the face of Allied Credit for both our 3rd party introducers & our customers.
• Join an ambitious firm which is growing evolving & increasing its headcount.
• Allied Credit has a hybrid work environment; we understand the value of a work-life balance.

Allied Credit is a leading vehicle finance firm with strategic alliances with global car marine and motorcycle brands. Offering white label joint venture and floorplan finance our proprietary softwareprovides a seamless convenient and customer-focused finance service to consumers and businesses.

We are seeking a Sales Support Officer to focus on customer retention. It is primarily responsiblefor supporting converting and progressing new loan and refinance applications from existing customers ensuring a seamless responsive and high-quality customer experience from initial application through to settlement.

The role is focused on retaining and supporting existing customers through application support timely follow-ups and issue resolution. Secondary responsibilities include providing sales support to the wider business including collaboration with the Sales Support Team Leader the Regional Sales Managers (RSMs) and Brand Managers.

What you will be doing

• Supporting and processing new loan and refinance applications from existing customers ensuring a positive end-to-end experience.
• Responding promptly to customer enquiries and new applications resolving issues and removing barriers to conversion to build strong relationships that encourage loyalty repeat business and referrals.
• Utilising customer insights feedback and satisfaction data to identify retention opportunities and improve processes.
• Entering accurate records and loan applications into the firms Loan Origination System (LOS) for existing customers dealers or RSMs (commercial and consumer) potentially supporting approval and settlement processes.
• Supporting Regional Sales Managers and our network of dealers and introducers with systemissues customer questions and application issues.
• Looking after allocated dealers and introducers maintaining regular communication with them making us the Go To firm for finance.
• Systems training and provision of user manuals outlining systems and procedures in collaboration with Retail Operations and Risk Compliance & Legal teams.
• Assisting with coordinating the gathering of market intelligence and monitoring competitors sales strategies and products campaigns and events to optimise market share
• Proactively reviewing process to challenge the status quo promote innovation and improvetask efficiency

Your background

• Consumer lending experience ideally with some inbound/outbound contact centre experience.
• Customer service and sales skills with a solid track record delivering a positive customer-centric experience.
• Strong verbal and written communication with an enjoyment of converting or generatingsales leads.
• A confident and self-motivated team player with high levels of energy andenthusiasm to work in a fast-paced environment.
• A proactive problem solver who can think laterally challenge established methodsand suggest process improvements.

Why work for Allied Credit

• Work-life balance hybrid working arrangements allow a balance of working from home and the office and we are always willing to discuss flexible working options.
• Wellness day to take a day off for some R&R around your birthday and a Volunteer Day to support your community.
• Discount offers on selected retailers car loans and novated leasing options.
• A learning environment where we take your development and career aspirations seriously.
• 16 weeks of paid parental leave along with Salary Continuance Insurance.

We want individuals who will buy into and thrive with Allied Credits Values of Customer FocusAdaptability Risk Confidence Integrity and Teamwork.

Allied Credit pledges to treat all candidates with the utmost respect and professionalism throughout the recruitment process. We promise to conduct a fair transparent and inclusive hiring process ensuring that all candidates are evaluated based on their skills experience and potential regardless of race gender age disability sexual orientation or any other irrelevant characteristic.

Please contact Alex Kelly onfor a confidential discussion. For further information on Allied Creditplease visit our website at or email