Reservations and Call Center Coordinator

Mount Vernon

Job Location:

Mount Vernon, OH - USA

Hourly Salary: $ 18 - 19

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Reservations and Call Center Coordinator

Full-Time Non-Exempt

Background:

The Education and Guest Services Division provides meaningful learning opportunities for Mount Vernons one million annual visitors and students in classrooms around the country. Through a diverse portfolio of interpretive experiences engaging public programs and online resources we expand each learners understanding of and appreciation for our nations Founding Father and the world in which he Guest Services Department facilitates guest access to and use of thestate. Guest Services manages ticketing operations group reservations the estate-wide Call Center shuttle services wharf operations use of the Ford Orientation Center the Donald W. Reynolds Museum and Education Center and other guest amenities/services.

Compensation:

Expected salary for this role is $18.00-$19.00 /hour dependent on skills and experience plus full-time benefits.

Expected Hours:

40 hours/ week

Essential Duties:

The Call Center functions as a cohesive team to book and process a high volume of domestic and international group visits to Mount Vernon for tour companies and vendors school and youth groups as well as visits for families and individuals. The team serves as the Call Center and the voice of Mount Vernon providing personalizedcustomer service and responding to a wide array of questions managing requests and providing solutions.

Book and process reservation requests for group and individual visits VIP tours virtual and distance learning offerings public and private events and programs group meals and other unique offerings
Work seamlessly within the team to respond to and fulfill all requests quickly and consistently sending correspondence tracking and processing payments with accuracy and discretion through the Tessitura software
Maximize group and individual experiences through accurate and engaging communications via phone email and other platforms addressing concerns securing tickets suggesting itineraries and selling various admission enhancements
Process Memberships and Donations assisting with Member bookings and resolving any issues
Support and collaborate with stakeholders across the institution by managing program registrations facilitating bookings and managing internal guide resources
Maintain a thorough understanding of various Estate logistics programs pricing and content to create the best experience for each guest and group and to clarify and improve website information
Perform other Guest Services duties when necessary including the opportunity to represent Mount Vernon at networking events

Qualifications:

Previous experience in processing group reservations or a call center environment
Bachelors degree preferred or relevant experience
Advanced proficiency in customer service and a professional demeanor is necessary
Strong communication skills both written & verbal are required
Must be responsible flexible punctual and able to work well under pressure
Ability to work creatively and effectively as a member of a team with multiple responsibilities is mandatory
Proficiency in Microsoft Office is required and experience with ticketing or booking systems is preferred

Special Requirements:

Must be able to work a flexible schedule to include holidays weekends and nights as programs and Estate hours require.

Work Environment:

This position operates primarily in a professional office setting. The role routinely uses standard office equipment such as computers phones photocopiers and filing cabinets. The work environment is generally quiet with occasional interruptions.

Physical Requirements:

While performing the duties of this job the employee is regularly required to sit for extended periods talk hear and use hands to type or handle objects. The employee must occasionally lift and/or move up to 15 pounds. Visual acuity to read and interpret documents and computer screens is required.

How to Apply:

Please be prepared to submit a cover letter and resume. Cover letters should specifically address qualifications and/or transferable skills related to the position qualifications and requirements.

Division-Wide Principles:

The Education and Guest Services team is composed of the Interpretation Historic Trades Guest Services and Learning sum total this group is comprised of more than 150 full- and part-time staff members who connect Mount Vernons mission to a variety of audiences using onsite and offsite programming and physical and digital projects.

Exceed audience learning expectations and ensure a level of access in which everyone is welcome. Be friendly respectful engaging and flexible. Always remember that this visit may be their first and only.
Encourage a meaningful appreciation of George Washington and the world in which he lived. Ensure that his legacies connect to the world our audiences live in today.
Engage yourself in the mission of the Mount Vernon Ladies Association take responsibility for your continued development and commit to collaboration. Care for your colleagues and be proud of what we accomplish together.

Benefits:

Retirement plan with employer matching
Meals and merchandise discounts
Free parking
Employee recognition at 5 years of service
Annual employee events
Health and dental insurance
Life and disability insurance
Paid leave
Flexible spending account for medical care

Mount Vernon is dedicated to creating an inclusive environment for all an Equal Opportunity Employer we are committed to building and retaining a team that represents a variety of skills experiences and perspectives. All employment decisions are based on business needs job requirements performance and qualifications without regard to race religion or belief national or ethnic origin gender/sex (including pregnancy) age physical mental or sensory disability sexual orientation gender identity and/or expression marital or domestic partnership status veteran and military status family or parental status or any other status protected under federal state or local law. Mount Vernon will not tolerate discrimination or harassment based on any of these characteristics.

Required Experience:

Reservations and Call Center CoordinatorFull-Time Non-ExemptBackground:The Education and Guest Services Division provides meaningful learning opportunities for Mount Vernons one million annual visitors and students in classrooms around the country. Through a diverse portfolio of interpretive experie...