Inside Sales Manager

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the worlds most iconic brands. We design operationalize and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first working together to make others successful andestablishinga rich and empowered work culture we create opportunities for our people and the businesses we serve to be successful.

Summary

The Inside Sales Manager will be focused on building and maintaining a highly motivated and results-oriented team representing our clients. This position will work to help create an inside sales culture increase metrics brand awareness and market share. This position will work closely with the Program Manager and Client stakeholders to drive results and to ensure customer satisfaction.

Essential Job Functions:

• Develop and implement sales plans for assigned territories and programs
• Monitor manage coach and support employees in an inside sales environment
• Ensure client service levels are met on a consistent basis
• Report daily/weekly/monthly/quarterly on sales and operations metrics
• Motivate the team to meet and exceed program metrics goals objectives and sales commitments
• Develop and implement required processes to drive performance
• Coach and develop employees formally and informally to deliver highest level of performance
• Evaluate and make decisions about employee performance and provide timely appropriate feedback utilizing progressive discipline process as needed
• Address and rectify employee related problems/needs in support of program initiatives
• Leverage all available process and technology to enhance productivity and results
• Utilize CRM (Customer Relationship Management) and other Sales Enablement technologies to manage and report on team performance sales funnel and forecasting

Required Knowledge Skills and Abilities:

• Demonstrated leadership motivational coaching and influencing skills
• Proven experience developing & implementing strategic and tactical plans while delivering positive results
• Highly developed operational and process skills
• Knowledge of MicroSoft Office & internet applications
• Excellent written oral and presentation skills
• Adaptable and flexible in a fast-paced rapidly changing environment
• Proven ability to analyze and improve work processes for efficiency

Job Requirements:

• Bachelors degree or min. two years applicable work experience preferred
• 2 years experience managing a sales team within a fast-paced sales environment
• In-office workdays are required; there will be day(s) designated for working remotely based on schedule assigned

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race sex age color religion national origin veteran status disability sexual orientation gender identity genetic information or any characteristic protected by law. If you would like to request reasonable accommodation such as the modification or adjustment of the job application process or interviewing process due to a disability please call or email

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections plan or program terms. This role may be eligible for the following:

• Medical dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable in accordance with the Los Angeles County Fair Chance Ordinance for Employers Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position as outlined above may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.