Location:Malmö
Department:IT Infrastructure Workplace & Operations
Hiring Manager:Daniel Nilsson

The role

As Manager for Service Performance you will play a key role indrivingstability and performance across our IT service delivery.

This is a leadership role combining operational ownership witha strategicimpact. You will lead IT Service Management and 2nd line application support ensuring efficient reliable and scalable services across critical business systems.

You will collaboratecloselywith stakeholders across IT product and business functions aligning execution with strategic priorities in a fast-changing globalenvironment.

What you will be up to

• Own and evolve IT Service Management processes (Incident Problem Change Request Monitoring & Alert Management)

• Lead and develop two teams within service management and application support

• Drive Service Management reporting (availability performance KPIs)

• Ensure effective capacity and resource planning acrossyourteams

• Identifyrisks bottlenecks and improvement opportunities

• Optimizeservice delivery within budget and operational constraints

• Contribute to mid-term strategy (618 months)

• Implement and strengthen agile and DevOps ways of working

Team leadership and development

• Build an engaging safe and high-performing work environment

• Allocate roles responsibilities and resources effectively

• Monitor capacity needs and manage deviations proactively

• Drive recruitment competence development and retention

• Coach and support team members in their growth

• Create conditions for high delivery efficiency and accountability

• Translate operational insights into a strategic context

• Strengthening collaboration across teams and geographies

Good fit if you have

• Experience leading teams within IT Operations / Service Management

• Strong understanding of ITIL / ITSM processes (Incident Problem Change etc.)

• Experience working in complex global and cross-functional environments

• Strong stakeholder management and communication skills

• Ability to balance operational execution with strategic thinking

• Experience driving change and improving ways of working

• Structured analytical mindset with strong problem-solving capabilities

• Experience working with agile and DevOps environments

Nice to have / technologies and areas we work with

• Experience with tools such as JIRA Service Management / Operations

• Experience managing 2nd line application support teams

• Background in enterprise-scale IT environments

• Experience working with monitoring alerting and service performance metrics

• Project or program management experience

Should I apply

Strong fit if most of these resonate with you:

• Youlovebuildingand leadingteams and developing people

• Youenjoycombining structure process and continuous improvementanddriving performance in operational environments

• You thrive in complex international environments

• You are comfortable taking ownership and making decisions

FAQ

• Is this a purely operational role
  No. This role combines operational leadership with strategic contributions to service performance process maturity and organizational development.

• What teams will I lead
  You will lead two teams covering service management processes and 2nd line application support

• Is this a hands-on role
  Yes in terms of leadership and operationalinvolvementbutthe focus is on leading structuring and enabling teams rather than individual execution.

• What is the biggest challenge in this role
  Aligning global ways of working and creatingstructuresin a fast-moving evolving environment.

Bottom line

If you want a role where you can lead teams improve service performance at scale and shape how IT Operationsworkacross a global organization this is your opportunity.

About Verisure

Verisure is the leading provider of professionallymonitoredsecurity services in Europe and Latin America. As of 31 December 2025 Verisure provides premium monitored alarm services to a portfolio of 6.2 million families and small businesses across 18 countries with a team of more than 30000 colleagues.

For the year ended 31 December 2025 Verisure delivered a strong financial performance: Total Revenue of 3745 million Adjusted EBITDA of 1708 million (46% margin) and Adjusted EBIT of 953 million (25% margin). This performancebuilds onthe Companystrack recordof resilient uninterrupted growth over the long-term and highlights the strength of its recurring revenue model.

Verisure ismajorityowned by Hellman & Friedman LLC a leading private equity investment firm.

Beginning October 8th2025 Verisure is listed in the Nasdaq Stockholm Stock Exchange. With 3.1 billion raised in primary proceeds this was the largest IPO in Europe since 2022 and the largest in Sweden in over 25 years.