Delivery Manager US

POSITION OVERVIEW

AtGeorgeJon wedontjust deliver projectswe engineer outcomes. As aDelivery Manager you own the end-to-end delivery of mission-critical infrastructure engagementsfrom kickoff through closeoutensuring work landson time in scope and with clear business impact.

Youlllead governance and execution across a Delivery and Implementation team coordinating engineers stakeholders and customers through complex VMware Windows Server storage networking and disaster recovery work. You bring the technical fluency to drive decisions the discipline to run change control and the urgency to remove blockers before they become outages.

Success in this role looks like predictabledeliverycadence transparent status clean handoffs and stakeholders who never have to guess where a project stands. If you thrive in high-ownership delivery and want to be the operational force that turns strategy into executionletstalk. This is a remoteposition.

RESPONSIBILITIES

• Own delivery for assigned engagements accountable for schedule scope resourcing and customer outcomes

• Contract deliverables (e.g. Relativity/Nuix deployments SQL upgrades Windows/OS upgrades infrastructure refreshes)

• Assigned overflow initiatives as directed (e.g. laptop kits or other delivery workstreams)

• Contract deliverables(RelativityNuixSQL upgradesWindowsOSupgradesetc.)

• Overflowof specificprojectsdesignatedbytheSr. Director of Delivery

• Run risk and issue management:maintainregisters escalate early and drive decisions to closure with clear owners and dates

• Lead customer and internal delivery cadences (kickoffs weekly status technical checkpoints) surfacing risks decisions and next steps without ambiguity

• Plan and coordinate engineering assignments by skill capacity and priority; adjust quickly as scope or timelines change

• Facilitate technical decisions with engineering and infrastructure teams ensuring tradeoffs impacts and approvals are documented and aligned

• Protect scope and enforce change control: assess impact secure approvals and communicate adjustments before work shifts

• Maintain delivery artifacts that stand up to audit: project plans decision logs risks/issues change requests and final handoff documentation

• Provide executive-ready reporting (weekly status milestone progress risks decisions and next steps) and publish meeting notes within 24 hours

• Drive post-project retrospectives and convert lessons learned into tracked improvements (templates checklists governance upgrades)

ADDITIONAL RESPONSIBILITIES

• Monitor portfolio health and trends (delivery metrics recurring risks escalations) and recommend corrective actions before performance slips

• Improve delivery scalability: standardize templates tighten intake and kickoff and reduce rework through better governance

• Forecast staffing needs with leads and resource owners; surface capacity gaps and sequencing recommendations early

• Evolve delivery standards and workflows to improve predictability transparency and customer experience across engagements

ACCOUNTABILITY

• Deliver consistent execution quality: predictable timelines controlled scope and proactive risk management across assigned projects

• Maintain complete current system-of-record updates (notes decisions next steps and status) so handoffs and leadership visibility are never compromised

• Continuously refine delivery practices to reduce cycle time prevent repeat issues and meet evolving client and organizational needs

• Communicate with executive clarity: concise updates explicit asks and documented decisions that keep customers and internal teams aligned
  

WHAT YOU BRING

• Proven delivery leadership for technical or infrastructure projects (especially on-prem) witha track recordof predictable outcomes

• Working knowledge across VMware Windows Server Active Directory networking storage and disaster recovery to guide delivery decisions

• Strong delivery governance: milestone planning change control risk escalation and stakeholder alignment that holds under pressure

• Executive-level communication and the ability to drive ownership across cross-functional teamswithout losing technical accuracy

• Technical fluency to challenge assumptionsfacilitatedecisions and translate engineering details into customer-ready language (without performing work directly in client environments)

• Comfortable in service and project management tools (e.g. ConnectWise Asana) with disciplined system-of-record habits

• Highly organized and detail-driven; able to prioritize multiple complex projects and keep dependencies moving

• Proficient with Microsoft 365 (Excel Teams) and comfortable operating in a remote high-velocity environment

• Self-motivated adaptable and calm under pressurebiasing toward action clarity and follow-through

ABOUT THE COMPANY

GeorgeJon is the backbone of the eDiscovery industry. We plan design manage support and secure cost-effective performance-optimized data platforms with 24/7/365 management and support for seamless user experience and peace of mind. Our vision is to be the foundation that supports every eDiscovery journey.

Our team of tech wizards customer champions and savvy business experts is grounded in a set of shared values:

• Ingenuity is the driving force behind our innovation and growth. We encourage creativity problem-solving and the pursuit of new ideas.
• Respect is the cornerstone of every interaction. We treat each other with dignity and celebrate the unique perspectives of all individuals.
• Integrity is our moral compass. We do whats right deliver on promises and embrace honesty and ethical conduct in all our endeavors.
• Collaboration is what fuels our success. Team members work in harmony leveraging diverse skills to achieve common goals.

Some of the perks of working for GeorgeJon include a remote-first work environment a high-value low-cost BCBS health insurance plan 401(k) with company match ample time off including a full week in December paid parental leave for primary and secondary caregivers a wellness reimbursement program and much more.

GeorgeJon is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race color religion sex national origin sexual orientation age citizenship marital status disability or veteran status. It is our intent to comply with our duty to provide reasonable accommodation for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to