Customer Success & Sales Consultant (Telecommunications)

About Us: HCTC is a leading provider of innovative telecommunications solutions helping businesses and individuals stay connected through cutting-edge technology and exceptional service. We provide the smaller cities and rural areas with high-speed broadband and telecommunication services. Our vision is for a connected vibrant and sustainable rural community to contribute to a prosperous equitable and thriving society. Committed to our customers and communities we are transparent fair and honest. As we continue to grow were looking for a passionate and driven Retail Sales & Customer Service Representative to join our team!

Position Overview: Are you a people person with a knack for problem-solving and a talent for sales Were seeking an enthusiastic customer-focused individual who thrives in a fast-paced this hybrid role youll spend part of your time in the office providing top-notch customer service and administrative support and part of your time on the road meeting clients expanding our customer base and driving sales.

What Youll Be Doing:

• Serve as the first point of contact for customers providing support via phone email and in-person meetings.
• Build and maintain strong customer relationships by delivering personalized service and timely solutions.
• Conduct sales presentations and product demonstrations to prospective clients in the field.
• Identify customer needs and recommend appropriate telecommunications products and services.
• Prepare and deliver quotes proposals and contracts.
• Resolve customer issues efficiently ensuring a high level of customer satisfaction.
• Collaborate with internal teams to ensure seamless service delivery.
• Maintain accurate records of customer interactions sales activities and follow-ups in CRM systems.
• Travel locally or regionally as needed for client meetings site visits and networking events.

What Were Looking For:

• 2 years of customer service and/or sales experience preferably in the telecommunications industry.
• Excellent communication and interpersonal skills.
• A self-starter with strong organizational and time management abilities.
• Ability to understand and explain technical products and services in simple terms.
• Comfortable working in both office and field environments.
• Valid drivers license and willingness to travel regularly.
• Proficiency in Microsoft Office and CRM software.

What We Offer:

• Competitive base salary plus commission and bonus opportunities.
• Comprehensive benefits package including health dental and vision insurance.
• Paid time off and holidays.
• Ongoing training and professional development.
• A supportive team-oriented work environment.
• Opportunities for career advancement as we continue to expand.

Work Schedule: Monday through Friday primarily 8:00 AM to 5:00 PM with some after-hours work requirements.

Join Us! If youre passionate about customer service love the thrill of closing a sale and want to be part of a dynamic team in a growing industry wed love to hear from you!

Are you ready to Join Our Team We understand your time is valuable so we have a very quick and easy application process. If you feel that you would be right for this position please fill out our initial 3-minute mobile-friendly application. We look forward to meeting you!

All employment offers are conditioned on passing a preemployment drug and alcohol screen and background check.

Required Experience:

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