Product Manager Acceptance

PayInc is a purpose-driven payments provider building on over 50 years of trusted history in South Africas payments ecosystem. Our mission is to connect people businesses and economies through secure efficient and inclusive digital payments infrastructure and be a catalyst for financial inclusion and economic growth. From EFTs and cards to PayShap PayInc provides the backbone that enables money to move safely across the economy. At our core we exist to make great connections empowering participation enabling growth and ensuring no one is left behind.

PURPOSE
The Product Manager Acceptance is accountable for the endtoend ownership of a product or suite of products initially within Faster Payments and expanding across additional payment streams. The role ensures successful product transition effective servicing and customer uptake and sustained growth through ongoing enhancement in line with the overall payments strategy.
The role is also responsible for operational ownership of the scheme including monitoring product performance against supplier and customer SLAs managing productrelated risks and ensuring alignment between operational delivery product evolution and development initiatives.

You will engage with the following stakeholders:

Internal
- Market Development
- Head Strategic Business Development
- Head Stakeholder Engagement
- Strategy and Transformation (S&T)
- Customer Value Management
- Project Management office
- Service Centre and Management
- Service Desk and Management
- Operational Delivery
- IT Infrastructure and Application Development
- Shared Services
- Finance
- Human Capital
- Risk
- Legal
- Audit and Compliance

External
- Customers/Participants
- Banks PPPSPs MNOs MTOs Integrators non-Banks ACHs
- Relevant regulatory bodies.
- Decision Makers/Influencers e.g. BASA SARB PEM Fintech Associations Retailer Payment Associations SARB NSPD

Your key responsibilities include:
Product Development Roadmap and initiatives Align and Provide input into overarching business strategy.
Identify and scope opportunities for product improvement/ value creation.
Co-ordinate release schedule for enhancements and other projects and plan at least an annual release.
Develop a detailed Product Business Plan strategy and associated roadmap for the product suite including gap/needs identification product lifecycle management risks opportunities pricing
contract awareness and manage accordingly.
Develop the business and supporting investment / business cases secure budget approvals and management there-of
Manage any customer escalations with regards operational efficiency accuracy and experience.
Negotiate contracts with current and prospective service providers
Grow volumes and usage through collaboration with Head of Faster Payments Scheme Management and Business Development and Customer Account Management teams on proposals and customer interaction
Provide input to financial models/business cases for new business initiatives to ensure alignment with product/company strategy
Support the Market Development and CAM team to drive new opportunities and maintain existing clients to ensure revenue retention and protection.
Ensure the establishment of automated billing interchange validation and reconciliation
Ensure all legal contractual and regulatory requirements are met before a new customer or new product implementation goes live
Ensure compliance with product and industry disaster recovery requirements
Review all change recommendations (enhancements and fixes) and requirements and approve changes before escalating to next level of change approval.
Be the first escalation point for all related incidents raised and ensure all required industry incident reports are completed and closed off according to industry requirements / timing
Manage a customer take-on program contracts proposals and pricing and deployment in alignment with all relevant business standards to ensure the successful take-on of new participants
Develop monthly tracking and reporting at product level market trends and product lifecycle
Monthly reporting and forecasting of Participant performance volume trends implications and any recommended actions to grow or protect customer usage.
Monthly reporting of performance against SLA
Identify and drive key actions at customer product level and industry level and track and resolve any performance issues or incidents raised.
Accountability for the overall Product P&L (revenue volumes and costs)
Overall accountability for industry-wide programme deployment and implementation with regards to QR milestone delivery

QUALIFICATIONS / KNOWLEDGE
in IT/Information Technology or Commerce
Product Service Knowledge
Proficient in Microsoft Office
Understanding of industry payments landscape (Inter-bank and regulatory)
Understanding of the payment acceptance ecosystem (retailers payment service providers ecommerce)
Understanding of QR and related use cases / deployment there-of / technology / commercialization

EXPERIENCE
Minimum 5 years experience in inter-bank clearing and settlement processes.
The incumbent requires a good understanding of payment clearing and settlement processes regulations market dynamics and competitive landscape.
Minimum 10 years experience in related payment product management disciplines.