Program Manager, CBW , IN AMXL, AMXL Last mile Operations

Amazon is looking for a Senior Program Manager to lead the Cost of Business Waste (CBW) charter for IN AMXL Operations. CBW is the central mechanism to track and reduce net cost-to-serve across the AMXL fulfillment network driving down inefficiencies in damages network losses concessions and material damage rates to directly impact the P&L bottom line of the business.

This is a highly ambiguous high-impact role that provides a platform to experiment innovate and build scalable mechanisms across multiple workstreams. The Sr. PM will own OP-linked goals across Damages Network Losses MDR and Concessions operating as the single-threaded owner for cost-of-waste reduction across the AMXL network.

The Sr. Program Manager will:

- Own and deliver P&L savings by reducing cost of business waste across AMXL directly impacting the bottom-line growth of the business

- Lead multiple NL metrics linked with OP goals establishing targets tracking mechanisms and path-to-green recovery plans for Damages IFIT/FCHO/Trans-HO MDR and Concessions

- Identify opportunities through deep-dive data analysis define solutions secure leadership buy-in and prioritize resources for high-impact programs

- Build and operationalize cross-functional mechanisms working with a plethora of stakeholders including Category Operations Network Logistics Finance ReCommerce L&D and Transportation teams

- Design and implement scalable frameworks for loss prevention damage reduction and recovery benchmarking against Core network best practices and adapting for AMXL-specific challenges

- Drive accountability across stakeholder teams through data-driven governance frameworks (WBRs MBRs) for sustained performance improvement

- Operate in a highly ambiguous environment structuring ill-defined problems building v1 solutions and iterating rapidly based on outcomes

- Deliver through influence rather than authority using quantitative and qualitative data to align teams with often conflicting KPIs toward shared cost-reduction outcomes

Key traits required for the role:

- Entrepreneurial mindset with the ability to identify white-space opportunities and build programs from zero-to-one in ambiguous environments

- Deeply data-driven comfortable operating large and complex datasets for insight generation root cause analysis and business case development

- Financial acumen ability to connect operational metrics to P&L impact and articulate savings in INR terms that resonate with Finance and leadership

- Extensive stakeholder management and relationship building across diverse functions (Ops NL Finance Category Tech)

- Compelling written and oral communication ability to write narratives and present to senior leadership with clarity and conviction

- Customer and seller centric understanding that cost reduction must not come at the expense of experience

- Enthusiastic about solving complex multi-variable problems where the right answer is not immediately obvious

- Comfortable operating in a fast-paced environment with shifting priorities and competing demands

- Willingness to roll up sleeves go to the gemba and take ownership of emerging operational issues

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership

- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field

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