IT Workshop Engineer

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Job Description:

This is a handson role for someone who enjoys faultfinding device imaging and working with hardware at pace. Youll take ownership of workshop tasks and customer imaging projects collaborating with wider operational teams to ensure services are delivered accurately and on time.

What we are looking for:

• Experience of working in a similar hands on IT repair role
• Strong logical thinking skills with the ability to quickly identify and implement appropriate remedial actions.
• Clear and effective communication skills both verbal and written.
• Able to work independently using own initiative with minimal supervision.
• Basic working knowledge of Microsoft Office applications.
• Works effectively as part of a team.
• Motivated and eager to develop and grow technical skills.

This is an excellent opportunity for someone with a practical logical approach who enjoys working with IT hardware learning new technologies and contributing to a collaborative team environment while delivering highquality service to customers.

What youll be doing:

• Repair and re-image customer IT equipment in line with service requirements.
• Repair spare parts to ensure sufficient stock levels are maintained for future customer calls.
• Work closely with support teams including Logistics Resource Scheduling and Field Teams to ensure SLAs are met.
• Check manufacturers warranty information to maximise free-of-charge (FOC) spare parts and recover labour costs where applicable.
• Build and maintain knowledge of multiple manufacturers and their respective warranty processes.
• Image and customise customer devices to meet specific customer requirements.
• Liaise with wider teams (e.g. Logistics Schedulers and Field Teams) to resolve customer queries effectively.
• Provide technical support for small and large projects when required.

Join Capita Where Innovation Meets Opportunity

Capita is a dynamic leader in consulting and digital services helping some of the UKs most recognised organisations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter more efficient solutions that make a real work spans diverse sectors - government healthcare education and finance - offering you the chance to contribute to projects that impact millions of lives. At Capita youll be part of a collaborative forward-thinking team that values creativity growth and inclusion.

Were committed to your development and success providing opportunities to learn progress and shape better outcomes for customers and communities. If youre ready to make an impact and grow your career Capita is the place for you.Check out our website

Whats in it for you

• A salary of 26000k per annum
• Monday-Friday working no weekends!
• 23 days holiday (rising to 27) with the opportunity to buy extra leave
• company matched pension life assurance 15 weeks fully paid maternity adoption and shared parental leave paternity pay of two weeksand plenty more
• volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office
• access to our Employee Network Groups which represent every strand of diversity and allow colleagues to connect and learn from each other on an open inclusive platform
• opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career

Unlock Your Potential with Capita

At Capita your career can take you wherever your ambition leads. Youll become part of a diverse network of talented forward-thinking professionals working across a wide range of disciplines and sectors. Were committed to your growth offering endless opportunities to expand your skills explore new paths and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

Customer first always Fearless innovation Achieve together Everyone is valued

What we hope youll do next:

Choose Apply now to fill out our short application so that we can find out more about you.

Were an equal opportunity and Disability Confident employer which means we recruit and develop people based on their merit and passion. Were committed to providing an inclusive barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio) or if youd like to discuss other changes or support you might need going forward please email and well get back to you.For more information about equal opportunities and process adjustments please visit the Capita Careers website.

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