Product Delivery Operations Manager

At Freddie Mac our mission of Making Home Possible is what motivates us and its at the core of everything we do. Since our charter in 1970 we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Position Overview:

The Product Delivery Operations Manager is a key leader within the Digital division of the Multifamily line of business playing a critical role in scaling and optimizing the delivery of our most innovative digital products and services. Your work will directly impact the success of our teams ensuring that both internal stakeholders and external clients experience seamless high-value solutions that drive business growth and industry leadership. Apply today and contribute to our mission to #makehomepossible!

Our Impact:

We execute the Digital Transformation roadmap with a clear vision. We deliver to the Multifamily industry digital marketplace where value is unlocked for partners in the ecosystem through an end-to-end network of innovative products unmatched experience and supporting services.

Your Impact:

As a Product Delivery Operations Manager you will orchestrate the connection between strategic vision and team execution empowering our teams to deliver at scale and with consistency. Your leadership will shape how we plan govern and continuously improve our delivery systems ensuring that teams across the portfolio are equipped aligned and enabled to achieve impactful outcomes for our customers and this pivotal role you will:

• Steward Delivery Excellence:Design implement and evolve the delivery operating model at the block level ensuring planning cadence governance and decision forums drive accountability and focus.
• Elevate Delivery Insights:Maintain high-quality delivery signals by championing Jira hygiene defining key metrics and upholding data standards enabling clear and actionable delivery insights.
• Drive Informed Decision-Making:Own delivery metrics dashboards and analytics to surface risks dependencies and constraints and drive prioritized improvement actions at the block and portfolio levels.
• Enable Alignment and Readiness:Provide transparent views into capacity dependencies and delivery health to enable roadmap alignment and operational readiness across teams and releases.
• Lead Continuous Improvement:Facilitate quarterly planning delivery reviews and retrospectives identifying and driving process improvements that enhance delivery quality and team enablement.
• Champion Scalable Ways of Working:Drive adoption of fit-for-purpose practices and tools fostering consistency and adaptability as the organization scales.
• Build and Coach Teams:Guide and mentor junior team members cultivating delivery operations expertise and fostering a culture of collaboration accountability and excellence.
• Influence Cultural Change:Lead through influence modeling best practices and driving cultural change that supports high performance and continuous improvement.

Your impact will be seen in the clarity alignment and results achieved as you help teams translate strategic priorities into measurable outcomes.

Qualifications:

• 8-10 years of progressive experience in product management/delivery Agile operations or program management within technology-driven organizations.
• Deep understanding of delivery methodologies and frameworks at the portfolio program and team levels (such as Agile Lean or SAFe).
• Proficient with delivery and collaboration tools (e.g. Jira Confluence) including establishing data standards and defining meaningful delivery metrics.
• Demonstrated ability to operate effectively across multiple organizational levels and build strong cross-functional partnerships.
• Exceptional communication facilitation and stakeholder engagement skills with a talent for translating complex concepts for diverse audiences.
• Proven success in leading process improvements and driving organizational change that enhances delivery outcomes.
• Experience coaching mentoring and developing team members to build high-performing empowered teams.
• Bachelors degree in Business Computer Science Engineering or a related field (Masters degree preferred).

Keys to Success in this Role:

• Genuine excitement and curiosity for optimizing how products are delivered and supported.
• Outstanding interpersonal analytical and organizational skills.
• Collaborative teammate skilled at working cross-functionally with product technology operations data and business teams.
• Passion for enabling teams and partners to maximize delivery value.
• Proactive leader who inspires and empowers teams fostering a culture of continuous improvement and operational excellence.
• Dynamic coach able to help teams transform how they work and deliver value.
• Adaptability and resilience in fast-paced evolving environments.

Current Freddie Mac employees please apply through the internal career site.

We consider all applicants for all positions without regard to gender race color religion national origin age marital status veteran status sexual orientation gender identity/expression physical and mental disability pregnancy ethnicity genetic information or any other protected categories under applicable federal state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and secure environment is critical to Freddie Macs business. This includes employee commitment to our acceptable use policy applying a vigilance-first approach to work supporting regulatory mandates and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more please visit and register with our referral code: MAC.

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.