System Administrator I

• Provide an amazing customer support experience.

• Be a part of the team providing a single point of contact for our internal IT customers and assisting with their issues and requests (account creation application use etc).

• Handle customer requests with Jira Slack and email.

• Receive and respond to incoming IT support requests via Jira email and Slack.

• Interface and coordinate with other departments and take part in cross-functional projects.

• Document and maintain system administration procedures and policies.

Qualifications :

Your heroic skills: 

• High ability to work independently and as part of a team.

• Analytical detail-oriented and creative problem-solving skills.

• Proactive mindset and drive to find and address the root causes.

• High service orientation and ability to see the customers perspective.

• Good English knowledge

• Completed degree in Computer Science vocational training in Computer sciences or equivalent.

• Minimum 1 to 3 years of experience in System Administration and IT Tech Support.

• Active Directory AzureAD Google Suite and Slack user management knowledge.

Nice to have: 

• Experience working in an International Agile Environment

• Excellent problem-solving and troubleshooting skills

• Strong communication and interpersonal skills

• Ability to work independently and as part of a team

• ITIL v4 foundation certification

Additional Information :

The Global IT Service Desk team provides 24/7 support to Delivery Heros internal and external employees. Our goal is to provide employees with prompt

and efficient support.  The culture is based on teamwork collaboration and a commitment to excellence.  

The responsibilities of the Global Service Desk include resolving tickets complying with SLAs user management of different applications and software issues Google and Slack Workspace Management Global communications managing incident tickets offering multi-channel support ensuring security and compliance and promoting customer satisfaction. The role requires flexible availability proficiency in ITIL practices adaptability to emerging technologies and a focus on continuous improvement.

The long-term goals for the team are to improve employee satisfaction improve the efficiency of the service desk and automate as many processes as possible. The team has a significant impact on Delivery Hero by helping to ensure that employees can get the support they need to use the platform effectively. The team also helps to improve the efficiency of Delivery Heros operations by reducing the number of incidents and problems.

The most interesting part of the position is the opportunity to work with a talented team of professionals across the globe and make a real impact on Delivery Heros employees. This valuable position helps to improve the efficiency of Delivery Heros operations provides the opportunity to learn about different technologies and provides the opportunity to make a real impact on Delivery Heros employees.

Remote Work :

No

Employment Type :

Full-time