Specialist Services Administration Officer

INTERCHANGE OUTER EAST

30 HOURS A WEEK: TUESDAY FRIDAY

BASED IN FERNTREE GULLY LILYDALE & BORONIA

Preferred start date: Monday 15th June

About Us

IOE develops and delivers services to children and young people with disabilities and their families. We are committed to enhancing family wellbeing building inclusive communities and upholding human rights. Everything we do is grounded in our values and were looking for someone who shares them.

About the Role

Reporting to the YMSS Team Leader the Specialist Services Administration Officer provides high-level administrative and operational support across Specialist Services programs.

This role is responsible for ensuring the smooth day-to-day coordination of services through effective rostering system management and participant administration. You will support staff and coordinators maintain accurate records and play a key role in ensuring services are delivered efficiently and in line with participant needs. You will also contribute to improving processes and supporting the ongoing development of programs.

What We Are Looking For

• Demonstrated experience in a high-level administrative or coordination role
• Strong organisational skills with the ability to manage competing priorities
• Experience with rostering or scheduling
• High level of accuracy and attention to detail
• Efficient in using multiple IT systems including Microsoft suite.
• Strong communication skills
• Ability to work both independently and collaboratively in a fast-paced environment
• Understanding of or experience within the disability or community services sector (desirable)

Why Join IOE

• Work for a purpose-driven organisation making a genuine difference in peoples lives
• Generous salary packaging available up to $15900 per annum plus an additional $2650 for meals and entertainment
• A collaborative values-led team environment
• Opportunities to contribute to service improvements and program development

Our Commitment to Diversity and Inclusion

Interchange Outer East understands the importance of diversity and inclusion. We recognise that everyone has the right to an equitable safe and productive environment and to be treated with dignity and respect. We welcome applications from all people regardless of age gender ethnicity cultural background disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.

Safety Screening Requirements

Prospective candidates will need to undergo a series of safety screening checks before being appointed to any position at IOE. Our recruitment procedures reflect our commitment to the safety of the people we support. Safety screening includes:

• NDIS Worker Screening Check
• Employment Working with Children Check

In addition the successful applicant will be required to undertake the NDIS Worker Orientation Module.

Applications including a cover letter and resume should be submitted through Employment Hero. Any questions about the position can be emailed to or

Please click here to view the Position Description: will be reviewed and interviews scheduled as they are received. We encourage you to apply early rather than waiting until the closing date.

Applications close: Wednesday 22nd May 2026