Business Support, Concierge

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Facilities Concierge Operations

• Assist with VIPs arrival

• Manage the concierge counter not limited to walk in queries calls etc.

• Manage switchboard calls

• Log all feedback and follow through until case issatisfactorily resolved

• Handle complaints and deploy facilities team support

• Use the Guest Management System to pre-registerguests / visitors

• Book and manage meeting rooms (setup cleanlinessAV etc.)

• Manage lobby shared mailbox with SLA 4 hours.

• Event coordination (logistics cleanliness catering etc.)

• Access Control Management

• Generate concierge reports

• Assist and deploy Butler Services

• Assist Helpdesk as and when needed

• Ad hoc tasks that may be assigned as when needed

Facilities Concierge Reporting

• Responsible for documenting all Facilities usercommunication (Complains Feedback. Etc.)

• Responsible for Call Log reports

• Responsible for Meeting Room reports

• Responsible for Event Reports

• Ensure escalated issues are reported to managerimmediately

• Other reports and activities assigned by the manager

Key Result Area/ Competencies

• Ability to work under pressure efficiently

• Proactive and solution oriented friendly with assertiveand personable nature

• Demonstrate initiative and able to work in a team-based environment with plenty of movement

• Experience in using Microsoft Excel and Word

• Decorous and Diplomatic

Required Qualifications &Experience

• Experience in the service industry

• Able to multitask with good time management skills

• Good relationship building skills

• Strong written and oral communication skills

• Fluent speaking and written English is a required

• Minimum High School Diploma

• Prior experience with any global airlines and leadinghotels preferred experience in concierge service anadded advantage

• Service oriented strong sense of urgency pleasantand approachable disposition with a sense of selfachievement and a winning attitude

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.