Information Development Lead

Description -

About KME (Knowledge Management & Enablement)

KME is a global team focused on delivering highquality usercentric content that helps customers successfully use and support HP products. Working in KME means operating at the intersection of content quality customer experience and innovation with strong collaboration across engineering support and business teams.

Team members have the opportunity to influence content at scale drive continuous improvement and actively shape how content is created structured and made ready for both human and AI consumption. KME values expertise ownership and practical innovationmaking it an engaging environment for content professionals who want to have real impact.

Role Overview

We are seeking an experienced Information Development Expert to lead the quality structure and usability of consumer print support content. This role acts as a senior language and content professional ensuring documentation is clear cohesive user-centric and ready for both human and AI consumption. The position serves as a subject matter expert content strategist and developmental editor working closely with authors product teams and stakeholders across the organization.

Key Responsibilities

Content Development & Quality

• Serve as a developmental editor for consumer print support documentation including review and final sign-off.

• Ensure strong content structure flow logic and cohesion eliminating gaps or inconsistencies.

• Apply and maintain content strategies content sets and standards across documentation.

• Ensure documentation is optimized for customer experience usability by humans and AI readiness.

• Deliver content that is publishing-ready for both print and digital channels.

Technical Content Expertise

• Analyze customer information requirements and product specifications to define content strategies and plans.

• Design and develop written and/or visual technical content including user guides configuration guides troubleshooting content and online help systems.

• Develop and maintain standards templates styles and reusable content assets to ensure a consistent look and feel.

• Apply advanced knowledge of DITA metadata and structured content principles.

Stakeholder Engagement & Collaboration

• Provide guidance education and constructive feedback to authors and content requestors.

• Act as a customer advocate to help define and refine product requirements.

• Collaborate with R&D support marketing manufacturing and other cross-functional teams as part of product development initiatives.

• Represent the organization as a content expert in interactions with internal and external stakeholders.

Strategy Improvement & Leadership

• Contribute to content strategy and tactical execution aligned with vertical business solutions.

• Identify opportunities for content workflow and process improvements and drive their implementation.

• Participate in and lead initiatives focused on AI usage in content creation including use-case testing.

• Provide mentoring guidance and training to lower-level contributors.

• Exercise independent judgment to solve complex content and business challenges.

Required Skills Qualification and Experience

• Advanced subject matter expertise in information development and technical documentation.

• Four-year or Graduate Degree in any related discipline or commensurate work experience or demonstrated

• Strong background in developmental editing structured content and content quality management.

• Proven ability to work on complex problems requiring in-depth analysis and multi-factor evaluation.

• Experience establishing content standards policies and best practices.

• Ability to lead or significantly contribute to cross-functional projects and initiatives.

Professional Attributes

• Regarded as a subject matter expert within the organization.

• Strong communicator with the ability to explain concepts and influence stakeholders.

• Customer-focused detail-oriented and quality-driven.

• Comfortable mentoring others and providing expert guidance with minimal oversight.

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal