Rock RMS Administrator

River Pointe & West End Church

Position Summary

River Pointe & West End Church is seeking a skilled and ministry-minded Rock RMS Administrator to steward and optimize our church management system (Rock RMS). This role exists to empower ministry through data systems and thoughtful digital solutionshelping staff and volunteers connect people to Christ and community more effectively.

The ideal candidate is both technically capable and relationally drivensomeone who enjoys solving problems building systems and serving others behind the scenes to make ministry happen.

Main Objective

To manage support and enhance Rock RMS across all campuses by ensuring data integrity building scalable solutions and equipping staff with the tools and training needed to effectively carry out ministry.

Key Responsibilities

Rock RMS Administration & Support

Maintain and support all core Rock functionality including:

People & family records

Groups & group finder

Check-in systems (including mobile check-in)

Event registrations

Communications

Troubleshoot issues and ensure consistent system performance across all campuses

Manage user accounts roles and security permissions

Workflow & Process Development

Design build and maintain workflows that support ministry processes

Partner with ministries to translate real-world needs into scalable digital solutions

Automate repetitive tasks and improve operational efficiency

Data Integrity & Reporting

Ensure accuracy and consistency of data across the system

Monitor and resolve duplicate records and data inconsistencies

Build reports dashboards and data views to support ministry insights and decision-making

Check-In & Registration Systems

Configure and support check-in environments across multiple campuses

Build and manage event registrations including capacity tracking and reporting

Troubleshoot hardware/software issues related to check-in systems

Training & Support

Serve as a primary support resource for staff using Rock RMS

Train staff and ministry leaders on best practices and new features

Create documentation and guides to improve user adoption and confidence

Integration & Innovation

Support integrations between Rock and external systems (giving platforms apps etc.)

Assist in development and maintenance of Rock-based web and mobile experiences

Stay current with Rock updates features and community best practices

Qualifications & Experience

Experience with Rock RMS or a comparable Church Management System (ChMS)

Strong understanding of relational databases and data structure

Ability to manage multiple projects and priorities effectively

Strong problem-solving and organizational skills

Excellent communication skills with both technical and non-technical users

Preferred

Experience in a church or ministry environment

Working knowledge of:

SQL

HTML/CSS

Lava (Rock templating language)

Familiarity with workflows automation and reporting tools

Experience supporting check-in systems or event registration platforms

Key Competencies

Servant Leadership - Approaches work with humility and a desire to support others

Attention to Detail - Maintains high standards for data accuracy and system reliability

Problem Solver - Able to diagnose issues and implement practical solutions

Collaborator - Works well across departments and teams

Adaptability - Thrives in a fast-paced evolving ministry environment

General Expectations

Actively supports the mission and vision of River Pointe & West End Church

Demonstrates a growing relationship with Jesus Christ

Maintains professionalism confidentiality and integrity with all data and systems

Willingly contributes to the broader needs of the church as required

Position Details

Job Status: Full-time

Schedule: SundayThursday with occasional evening or special event support

Why This Role Matters

Behind every check-in registration group connection and communication is a system that helps people take their next step. This role plays a critical part in making ministry more effective scalable and impactful across every campus.