IT Service Desk Support Specialist

About xAmplify

At xAmplify were shaping Australias digital evolution through intelligent automation and humancentred technology solutions. As Australias leading integrator of AI and Automation we partner with the worlds most innovative technology providers to deliver transformation across government and industry.

Our Managed Services team plays a critical role in enabling smarter faster more secure digital operations for our clients. When you join xAmplify you join a hightrust highsupport environment where your development wellbeing and career progression matter.

About the Role

Were looking for an IT Service Desk Support Specialist to join our onsite Managed Services team supporting one of our key Federal Government clients.

Youll be the front line of technical support solving problems keeping systems running smoothly and ensuring every user receives a highquality and professional experience. This role offers variety handson work and the chance to contribute to meaningful service improvements including automation selfservice enhancements and modern support workflows.

If youre someone who enjoys fixing issues helping people and continuously improving the way IT services are delivered this is the perfect next step.

What Youll Be Doing

• Deliver timely L1/L2 technical support for hardware software and network issues across desktops laptops printers and mobile devices.
• Work as part of an integrated service desk and desktop support team providing coverage from 08:0018:00 with occasional oncall rotations.
• Perform troubleshooting device configuration application setup and system maintenance activities.
• Manage Windowsbased environments including updates patches installations and upgrades.
• Conduct hardware diagnostics and basic repairs.
• Support continual service improvement through automation ideas workflow refinement documentation and selfservice enhancements.

Eligibility

• Australian Citizenship is mandatory
• Active Baseline clearance (or higher) or the ability to obtain one
• Must be able to work 100% onsite in Armidale NSW

Why Join xAmplify

Were proud to be recognised as a Great Place to Work (2024 & 2025) and were aiming for it again in 2026. We offer:

• Flexible working options where possible with strong support for wellbeing and family balance.
• Employerfunded perks benefits rewards and recognition through Employment Hero.
• Strong career pathways and professional development opportunities including certifications and growth into areas like automation cyber cloud or advanced support.
• A connected national team with regular engagement support and learning opportunities.
• A culture grounded in diversity inclusion and community impact through the xAmplify Foundation.

What You Bring

• Prior experience in a fastpaced Service Desk or desktop support environment government experience highly valued.
• Strong knowledge of desktop/laptop hardware Windows OS and common workplace software (e.g. Office 365).
• Good understanding of network fundamentals and troubleshooting.
• Experience with ITSM tools such as ServiceNow (desirable but not essential).
• Excellent communication skills with the ability to support users at all technical levels.
• Strong organisational skills and the ability to manage changing priorities.
• A collaborative approach positive attitude and a passion for solving problems.

Ready to play a key role in Australias digital evolution

Apply today or reach out to us at wed love to hear from you.

The future isnt just comingwere creating it.

A Commitment to Diversity and Inclusion

Diversity fuels innovation. At xAmplify we welcome applications from all backgrounds identities and abilities.

xAmplify is an advocate for diversity and inclusion and welcomes applications from all irrespective of their gender LGBTQI identity ethnicity religion physical ability or age.