Job Description Summary

How will you make an impact & Requirements

Patient Care Specialist Full Time

Location: 3369 Pine Ridge Rd. Naples FL

Schedule:

• MondayThursday: 8:00 AM 5:00 PM

• Friday: 8:00 AM 2:00 PM

• Compensation: $20/hr

About the Role

We are seeking a reliable detailoriented Patient Care Specialist with required front office experience in a healthcare environment. This role supports daily medical office operations and ensures an exceptional patient experience. Strong communication skills medical insurance knowledge and the ability to multitask in a fastpaced setting are essential.

Candidates must have 12 years of healthcare front office experience medical insurance knowledge and Spanish fluency. Experience in Gastroenterology or Primary Care is preferred.

Key Responsibilities

• Patient registration Greet register and check in patients; ensure accurate demographic and insurance information.

• Verify insurance eligibility obtain authorizations and document verification results.

• Collect and process copayments following standard cashhandling procedures.

• Answer and route phone calls; schedule and reschedule appointments; maintain provider schedules.

• Process referrals medical record requests and appointment ticklers promptly.

• Perform administrative tasks including filing faxing scanning and uploading documents into the EHR.

• Review patient accounts for outstanding balances or documentation issues; collaborate with billing as needed.

• Maintain HIPAA compliance and safeguard patient information.

• Support efficient patient flow across multiple providers and departments.

• Audit charts and registration data for accuracy and compliance.

• Assist the Practice Manager and care team with administrative tasks and operational reports.

• Provide professional courteous customer service in all interactions.

Required Qualifications

• High school diploma or GED

• 12 years of front office experience in a healthcare environment (Required)

• Knowledge of medical insurance

• Fluent in Spanish (Required)

• Strong customer service and communication skills

• Ability to multitask in a fastpaced environment

• Experience with Athena or similar EMR/EHR systems

• Basic computer proficiency

• Strong attention to detail and timemanagement skills

• Commitment to confidentiality professionalism and HIPAA compliance

Preferred Experience

• Gastroenterology or Primary Care office experience

• Familiarity with multiprovider scheduling

• Knowledge of medical terminology

Benefits

• Medical Dental and Vision Insurance

• 401(k)

• 7 Paid Holidays

• PTO

• Pet Insurance

#MPMPG

Equal Employment Opportunity

MPG is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment in employment opportunities or practices based on race color sex (including pregnancy) genetic information sexual orientation religion physical or mental disability age military or veteran status marital status familial status national origin or any other legally protected class.

Equal opportunity applies to all areas of the employment relationship including hiring promotions training terminations working conditions pay and other terms and conditions of employment.

Millennium Physician Group (MPG) is committed to the full inclusion of all qualified keeping with our commitment MPG will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the

position and/or to receive all other benefits and privileges of employment contact