Service Dispatcher

All-Guard Alarm Systems

Job Location:

Livermore, CA - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Overview: The Fire Inspection & Service Coordinator is responsible for coordinating and supporting both the Fire Inspection and Service departments with responsibilities evenly divided between the two areas. This role oversees the daily scheduling dispatching and administrative coordination of technicians and inspectors to ensure timely completion of fire inspections service calls and emergency repairs.

The coordinator serves as a primary point of contact for customers and field personnel ensuring efficient communication proper scheduling accurate recordkeeping and exceptional customer service. This position requires strong organizational skills multitasking ability and the capacity to prioritize work in a fast-paced environment while maintaining professionalism and operational efficiency.

Key Duties & Responsibilities

Please note that essential functions may vary depending on department size organizational structure and geographic location.

Fire Inspection Coordination (50%)

Schedule and coordinate fire inspections with customers and field inspectors
Prepare daily weekly monthly and semi-monthly inspection schedules
Monitor inspector assignments locations and utilization to maximize efficiency
Confirm inspection appointments with customers and maintain inspection records
Coordinate inspection deficiencies follow-ups and customer communications
Maintain accurate customer files reports and inspection documentation
Assist with customer inquiries regarding inspections compliance and scheduling

Service Coordination (50%)

Schedule and dispatch service technicians for service calls troubleshooting installations and emergency repairs
Coordinate technician schedules in the most geographically efficient manner
Receive and process service requests and work orders
Provide customers with service rates and appointment availability
Support field technicians with account information and technical coordination
Review customer accounts and monitor alarm or system signal issues
Assist the sales department with scheduling system hook-ups disconnects and related service activities

General Responsibilities

Relay work orders messages and operational updates between field staff supervisors and customers
Maintain accurate records of customer requests services performed inventory expenses and dispatch information
Communicate professionally with customers employees vendors and management
Maintain open communication with management regarding operational needs training scheduling concerns and employee morale
Meet assigned deadlines and support departmental operational goals
Perform additional duties and responsibilities as assigned

Core Work Activities

Scheduling and coordinating work activities
Communicating with customers supervisors technicians and inspectors
Organizing prioritizing and processing operational information
Responding to customer questions concerns and service requests
Maintaining operational and customer records
Coordinating personnel equipment and resources
Supporting daily dispatch and field operations
Utilizing computer systems scheduling platforms and communication equipment
Making informed decisions and resolving scheduling or operational conflicts
Building and maintaining professional working relationships internally and externally

Work Activities

Communicating with Supervisors and Peers
Getting Information from customers and other sources
Interacting with Computers
Scheduling Work and Activities
Organizing Planning and Prioritizing Work
Identifying Objects Actions and Events
Making Decisions and Solving Problems
Establishing and Maintaining Interpersonal Relationships
Communicating with Persons Outside Organization
Processing Information
Coordinate operational activities
Distribute materials to employees or customers
Maintain operational records
Operate communications equipment or systems
Prepare employee work schedules
Provide information to coworkers
Relay information between personnel
Respond to customer problems or complaints
Schedule operational activities
Select resources needed to accomplish tasks

Minimum Qualifications: The following are the minimum qualifications an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department and/or geographic location.

Minimum 2-year Alarm company experience preferred
Customer and Personal Service
Administration and Management
Ability to function as an effective team member
Ability to work under pressure and independently
Ability to meet deadlines
Ability to solve practical problems and carry out responsibility with minimum direction
Ability to prioritize multi task responsibilities
Computer Literacy Microsoft Excel Word and Outlook
Ability to write clean specific and well documented procedures

Position Overview: The Fire Inspection & Service Coordinator is responsible for coordinating and supporting both the Fire Inspection and Service departments with responsibilities evenly divided between the two areas. This role oversees the daily scheduling dispatching and administrative coordination...