Field Service Engineer I Bedford, MA

Werfen

Werfen is a growing family-owned innovative company founded in 1966 in Barcelona Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis Acute Care Diagnostics Transfusion Autoimmunity and Transplant. Through our Original Equipment Manufacturing (OEM) business line we research develop and manufacture customized assays and biomaterials. We operate directly in 30 countries and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe and our workforce is more than 7000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas our commitment to customers and our dedication to innovation and quality. Were passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Amazing Total Rewards for our Field Service Engineers!

• Generous Base Salary Incentive Compensation
• Company Vehicle with Personal Use Allowance
• Phone & Internet Reimbursement
• 8% 401k Match (dollar for dollar!)
• Comprehensive Health Care Benefits
• Company paid Life Insurance
• Flexible Spending Account (FSA)
• Tuition Reimbursement
• Talk to your recruiter for full offerings!

Position Summary:

Under direction of the Area Service Manager develops customer satisfaction through technical repair installation training operation and maintenance of Werfen instruments and systems. Position may have a specific assigned territory or system population or may be a position to cover other assigned territories as needed under the direction of the Area Service Manager.

Key Accountabilities:

• Provides highly visable customer support through the performance of on-site installations and neccessary diagnostics. troubleshooting service and repairof complex instruments and systems.
• Performs routine and some non-routines technical repairs of all systems. This includes updates retrofits PMs and product enhancements.
• Instructs customers in the proper operation maintenance and troubleshooting of Werfen instruments and systems
• Is responsible for complying with all appropriate regulatory bodies (FDA ISO and Health Canada) mandated policies procedures work instructions and records
• Serves as a company liaison with customers.
• Responsible for routine interaction with sales counterparts with respect to cusstomer situations updates and lead generation
• Assures financial stability and viability of territory by promoting and selling service agreements PMs and other services
• Other duties and responsibilities as assigned by the Area Service Manager

Budget Managed (if applicable)

• N/A

Internal Networkign/Key Relationships

• TBD based on departmental needs

Skills & Capabilities:

• Approachability; Command Skills; Listening; Presentation Skills; Functional/Technical Skills

Min Knowledge & Experience required for the position:

• Associates Degree in Electronics Biomedical Engineering Medical Technology or related industry.
• Must posses some organizational skills the ability to multi-task work under pressure and exercise good judgment.
• Ability to communicate effectively with customers peers and management through oral and written presentations / reports
• Must have some basic MS Office Skills (Word Excel and PowerPoint) including the ability to manipulate data and build presentations
• Travel is required.

International Mobility

• Required: no

Travel Requirements

• Minimum 30% by auto in primary assigned territory. Minimum 10% by air for training business meetings and/or support to customers outside primary or assigned territory.

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination harassment or retaliation based upon an individuals race color religion gender sexual orientation gender identity/expression national origin/ancestry age mental/physical disability medical condition marital status veteran status or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process please contact for assistance.

We operate directly in over 30 countries and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7000 employees around the world comprise our Werfen team.