Lead Service Operations Security Technician

Diebold Nixdorf

Job Location:

Jacksonville, FL - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected consumer-centric world. Join us inconnecting people to commerce in this vital rewardingrole.

Provides on-site maintenance and repair services for DN customers. Performs services on assigned products including safes / chests vaults safe deposit boxes after-hours depository mechanical and electronic locks general locksmithing vacuum air tubes - including under-counter teller equipment - and security vestibules. Responds to service calls in an accurate and timely manner.

Responsibilities

Works with local business teams technical support personnel and with customers as required on chronic security-related issues and challenges.

Works with the supervisor and manager on developing and implementing process changes to improve service delivery.

Runs and analyzes reports to identify chronic and system issues taking corrective action as necessary.

Communicates hardware issues and systemic problems through proper support channels for formal resolution and documentation.

Provides management with timely feedback related to hardware performance chronic management and overall service excellence processes.

Provides technical expertise to Service Operations Security team members.

Qualifications

Required Qualifications

Education or equivalent work experience required.
Minimum of 6-8 years of relevant experience or equivalent combination of education and experience in Service Operations Security.
Good business English skills (Written and spoken).

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Required Experience:

DescriptionExpect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected consumer-centric world. Join us inconnecting people to commerce in this vital rewardingrole.Provides on-...

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About Company

Diebold Nixdorf

Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure c ... View more

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