Program Operations Analyst 2
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Job Location:
Berkeley, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Program Operations Analyst 2
Our client is hiring a Program Operations Analyst within the company division. Support the operations of the company program with a particular focus on company Compute Allocations and supporting NERSC users in Account Support using the ServiceNow cloud-based platform. You will plan initiate and monitor the annual Allocation Year schedule through completion. NERSC provides computing hours with guidance from the Department of Energys Office of Science to over 11000 users on our system(s). You will predominantly focus on providing support to our DOE Allocation Managers and the Principal Investigators who will submit computing requests through our proposal system. You will work closely with NERSC leadership and cross-functional groups preparing user analysis and reports to help with understanding the needs of our users our DOE stakeholders and our LBNL stakeholders.
You Will
- Support the operations and development of incident request and ticket management processes ensuring alignment with service standards and operational expectations
- Provide user support and assistance by responding to user inquiries troubleshooting access issues and resolving system-related requests in a timely and professional manner
- Provide Allocation assistance by provisioning transferring tracking and monitoring hours via our in-house banking system and by using the ServiceNow platform
- Help to manage the yearly project proposal system in ServiceNow in preparation for DOE
- Allocation Managers to award compute hours to the next years projects
- Contribute to the ongoing maintenance and development of the company proposal submission system in ServiceNow
- Collaborate with our development team to enhance and improve the allocation processes
- Develop and maintain reports dashboards and data analyses to support operational oversight and leadership including requests by company
- Lead the collection validation analysis and interpretation of operational and programmatic data to support strategic decision-making
- Provide routine and ad hoc reporting to leadership ensuring accuracy timeliness and clarity
- Collaborate with the Division Deputy for AI and Science to support the requests from our DOE Program Managers
- Work independently on problems of moderate scope where analysis of data requires evaluation of identifiable factors Identify gaps in data quality reporting or process execution and work with appropriate teams to resolve issues
- Contribute to the development and refinement of standard operating procedures and performance metrics
- Demonstrate good judgment in selecting methods and techniques for obtaining solutions Support Division leadership including Department Heads and Group Leads by coordinating and responding to inquiries from Principal Investigators users DOE Program Managers and LBNL reporting entities.
We Are Looking For
- BA/BS degree in Management Information Systems or Information Technology related field and/or at minimum of 4-8 years of relevant experience or equivalent experience
- Demonstrated problem-solving skills and ability to analyze data/problems and provide practical and resourceful solutions
- Substantial experience with scheduling budgeting tracking and coordinating cross-function or cross-division activities.
- Ability to use independent judgment to troubleshoot and solve problems of moderate scope determines the best course of action and provide recommendations to address problems/issues Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
- Demonstrated experience using and enhancing functionality within ticketing platforms such as ServiceNow including developing workflows improving ticket tracking mechanisms and generating data for reporting High level of organizational skills to independently initiate and prioritize responsibilities and manage multiple/competing projects within an environment of changing priorities
- Technical proficiency is required to execute operational management responsibilities including the ability to work across a Mac environment troubleshoot user and system issues and effectively utilize enterprise systems such as the ServiceNow ticketing platform
- Proficiency with operational tools reporting systems and data analysis platforms (e.g. ticketing systems spreadsheets dashboards)
- Excellent verbal and written communication
- Excellent organizational skills and detail oriented
- Ability to manage competing priorities meet deadlines take initiative and adapt quickly to changing work priorities
- Proven interpersonal skills able to maintain professionalism while interfacing with personnel at all organizational levels internally and externally
About MY HR:
MY HR is an award-winning woman and minority-owned firm based in Atlanta. We specialize in providing full-service professional HR services and are proud to be an equal opportunity employer. With a commitment to excellence and a focus on diversity we strive to help businesses of all sizes achieve their human resources goals.
MY HR is an award-winning woman and minority-owned firm based in Atlanta. We specialize in providing full-service professional HR services and are proud to be an equal opportunity employer. With a commitment to excellence and a focus on diversity we strive to help businesses of all sizes achieve their human resources goals.
Follow us for more info:
MY HR is an award-winning Full-Service Professional Human Resources Consulting firm offering Staff Augmentation Project and SOW staffing Permanent Placement Recruitment Process Outsourcing (RPO) Payroll Services and full range HR Services including compliance training and workforce development. With our personal touch we help small to mid-sized companies as well as Fortune 500 companies grow and strengthen in the HR area by providing customized HR solutions. Check out our website:
