Training Support Specialist

1. Completes bi-weekly progress reports for all trainees and submits them to the Program Manager in a timely manner; participates in monthly staffing meetings to support participant progress.
2. Oversees and coordinates the daily activities of assigned trainees ensuring alignment with individual training plans and successful skill development and goal attainment under the direction of the Program Manager.
3. Monitors trainee time and attendance and reports any concerns or issues as needed.

1. Participates in all required staff training events and maintains current knowledge of program requirements and best practices.
2. Collaborates effectively with retail store management to coordinate training activities and ensure a supportive learning environment.
3. Assists with developing and maintaining training curriculum and materials including Digital Skills and Customer Service training programs incorporating best practices labor market information and adult learning techniques; gathers post-session feedback from participants.
4. Supports other Training Support Specialists by serving as a resource on training methods instructional strategies and effective coaching techniques.
5. Ensures compliance with MDRS requirements by maintaining accurate complete and timely participant documentation across all program streams including Adult MDRS clients Pre-ETS students and Work-Based Learning participants.
6. Exercises independent judgment in instructional delivery adapting training approaches for diverse learners across multiple locations including retail stores community centers and off-site sites.
7. Travels to off-site locations to promote workforce development programs raise awareness and register participants including individuals from a variety of populations such as incarcerated reentry sober living and alcohol and drug rehabilitation communities.
8. Assists with participant enrollment and intake processes maintains accurate attendance and sign-in records enters program management data and reports completion outcomes to leadership in absence of Program Manager as needed.
9. Maintains training and office spaces in a clean and organized condition and reports any technical issues or facility concerns to the appropriate supervisor.
10. Represents Goodwill Industries of Mississippi at community events and speaking engagements serving as a public-facing representative of workforce development programs.
11. Safeguards company property and ensures the safety of employees by promptly reporting incidents accidents theft fraud waste or unauthorized possession of company property to appropriate leadership.
12. Performs all other duties as assigned.

1. Excellent verbal and written communication skills.
2. Strong analytical and problem-solving skills with the ability to identify strengths and weaknesses.
3. Ability to learn demonstrate and train individuals with varying abilities on a wide range of topics.
4. Excellent interpersonal counseling and negotiation skills.
5. Ability to work independently and communicate with supervisor as needed.
6. Curriculum development and instructional design capabilities (preferred)
7. Knowledge of MDRS Pre-ETS and workforce development program regulatory requirements (preferred)

1. Supports the mission and vision of Goodwill Industries of Mississippi Inc.
2. Maintains a valid driver license and reliable transportation off-site training programs.
3. Must have communication capability via cell phone and/or smartphone technology.
4. Working knowledge of computers including the Microsoft Office Suite.
5. Promotes and demonstrates ethical practices in all activities.
6. Promotes a safe work environment and follows all CARF requirements.
7. Ability to pass alcohol/drug screenings criminal background check and any insurance driving record check.

1. Works in an environment with occasional high stress with potentially short deadlines.
2. Must be able to physically write stand walk and drive for extended periods in performance of assigned duties.
3. Routinely bends stoops pulls pushes reaches kneels twists turns throughout the day.
4. Ability to lift up to 25 pounds in retail environment; 50 pounds in Donations/ADC/ Aftermarket environment or the ability to do so safely.

Required Experience:

IC